Aviation Operations Controller - Trainee (24/7 Support)

Mountfitchet Group; Royal Borough of Kingston upon Thames; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Free onsite gym with classes

Free Breakfast and Lunch in onsite can

22 days’ holiday per year

Free onsite car parking

Job summary

Air Charter Service in Surbiton is seeking to expand its Operations team to provide around-the-clock coverage and support for brokers worldwide. The role focuses on ensuring every charter proceeds smoothly, with continuous flight watching, information delivery, and proactive issue mitigation.

Ideal candidates have a passion for aviation, strong English communication, and the flexibility to work 12-hour shifts, including nights and weekends, from the Surbiton HQ. Training will be provided on site.

Qualifications

• Must speak an additional language (Desirable: French, German, Spanish, Arabic, Italian, Portuguese, or Mandarin).
• Fluency in English is essential.
• Willingness to work 12-hour shifts including night, weekends & bank holidays.
• Professional, confident communicator both verbally and written.
• Must live within 45 minutes commute of Surbiton HQ.

Responsibilities

• Provide 24/7 365 coverage and operational support to ACS brokers worldwide from Surbiton HQ.
• Work closely with onsite reps and customer experience to mitigate issues on flight day.
• Provide operational information and assist in delivery charters for all brokers in all global divisions.
• Be present throughout live charters, advising if potential issues arise.
• Flight watching and tracking all aspects of the flight, sending movement messages to brokers (and clients when requested).
• Build relationships with airline operators, FBOs and airports worldwide.
• Continuous duty for OCC to update ACS CRM and compliance systems with current data.
• Complete daily reports and communications to worldwide teams, advising brokers of risks to upcoming operations.
• Balance operational constraints with service goals (on-time performance, passenger satisfaction).

Skills

Multilingual ability

Strong communication

Aviation interest

Job description

Air Charter Service in Surbiton is seeking to expand its Operations team to provide around-the-clock coverage and support for brokers worldwide. The role focuses on ensuring every charter proceeds smoothly, with continuous flight watching, information delivery, and proactive issue mitigation.

Ideal candidates have a passion for aviation, strong English communication, and the flexibility to work 12-hour shifts, including nights and weekends, from the Surbiton HQ. Training will be provided on site.