Aviation Operations Duty Lead

John Menzies; Manchester; Hybrid; GBP 42,000 - 60,000; Full time

Job summary

Menzies Aviation, Manchester Airport, is seeking a Duty Manager to lead the Operations Team and ensure delivery of all aspects of operations to meet customer airline expectations and service level agreements. You will drive performance, maintain safety, and collaborate across departments to uphold regulatory and company standards.

The role requires ability to work under pressure, manage budgets, and adapt to changing operational demands while promoting a culture of safety and continuous

Qualifications

• Minimum 2 years of management experience in a Terminal Operations environment.
• Ability to drive through policies and procedures and represent Operations.
• Self-motivated and performance driven.
• Proven delivery of operational excellence in a challenging environment.

Responsibilities

• Deliver operational performance within budget and timescales.
• Manage the Operations Team to meet customer airline expectations and SLAs.
• Investigate and report on performance failures.
• Ensure compliance with Menzies safety and security procedures/policies.
• Collaborate with other departments to maintain best practice with Manchester Airport requirements.
• Report/escalate to the Operations Manager daily.
• Possess flexibility to assume Operations Manager duties ad-hoc.
• Own and deliver operational performance.
• Establish and maintain relationships with internal and external customers to ensure performance.

Skills

Management experience

Policy implementation

Self-motivated

Operational excellence

Working under pressure

Team leadership

Flexibility

Airside driving

Job description

Menzies Aviation, Manchester Airport, is seeking a Duty Manager to lead the Operations Team and ensure delivery of all aspects of operations to meet customer airline expectations and service level agreements. You will drive performance, maintain safety, and collaborate across departments to uphold regulatory and company standards.

The role requires ability to work under pressure, manage budgets, and adapt to changing operational demands while promoting a culture of safety and continuous