Aviation Duty Manager — Heathrow Operations Lead

Abm-Industries-Inc.-2; Hounslow; On-site; GBP 34,000 - 52,000; Full time

Benefits offered by this job

24/7 GP benefits

Mental Health support

Get Fit programme

Cycle to work

Perks at Work

Job summary

ABM Aviation UK Ltd at Heathrow is seeking a Duty Manager to lead day-to-day operations, focusing on safety, security, on-time performance and efficiency. The role requires strong leadership of teams and effective liaison with airline partners to deliver high-quality service.

You will run shift briefings, oversee staffing, maintain cleaning and safety standards, and support training programmes while ensuring compliance with HSE and company policies.

Qualifications

• Minimum 2 years of management experience in aviation or service sector.
• Strong leadership and communication skills.
• Full UK driving licence.
• DBS check required.

Responsibilities

• Deliver daily shift briefings to ensure staff are aware of customer requirements and have necessary equipment.
• Ensure delivery of cleaning standards and adherence to service level agreements.
• Maintain relationships with client airline stakeholders and ensure effective communication.
• Coach cleaners and team leaders to meet and exceed standards; support training programmes.
• Manage attendance, overtime, holidays, and staff discipline in line with company policy.

Skills

Leadership

Staff Management

Safety Compliance

Shift Management

Communication

Tools

MS Office

Outlook

Word

Excel

PowerPoint

Job description

ABM Aviation UK Ltd at Heathrow is seeking a Duty Manager to lead day-to-day operations, focusing on safety, security, on-time performance and efficiency. The role requires strong leadership of teams and effective liaison with airline partners to deliver high-quality service.

You will run shift briefings, oversee staffing, maintain cleaning and safety standards, and support training programmes while ensuring compliance with HSE and company policies.