Operations Duty Manager

John Menzies; Manchester; Hybrid; GBP 42,000 - 60,000; Full time

Job summary

Menzies Aviation, Manchester Airport, is seeking a Duty Manager to lead the Operations Team and ensure delivery of all aspects of operations to meet customer airline expectations and service level agreements. You will drive performance, maintain safety, and collaborate across departments to uphold regulatory and company standards.

The role requires ability to work under pressure, manage budgets, and adapt to changing operational demands while promoting a culture of safety and continuous

Qualifications

• Minimum 2 years of management experience in a Terminal Operations environment.
• Ability to drive through policies and procedures and represent Operations.
• Self-motivated and performance driven.
• Proven delivery of operational excellence in a challenging environment.

Responsibilities

• Deliver operational performance within budget and timescales.
• Manage the Operations Team to meet customer airline expectations and SLAs.
• Investigate and report on performance failures.
• Ensure compliance with Menzies safety and security procedures/policies.
• Collaborate with other departments to maintain best practice with Manchester Airport requirements.
• Report/escalate to the Operations Manager daily.
• Possess flexibility to assume Operations Manager duties ad-hoc.
• Own and deliver operational performance.
• Establish and maintain relationships with internal and external customers to ensure performance.

Skills

Management experience

Policy implementation

Self-motivated

Operational excellence

Working under pressure

Team leadership

Flexibility

Airside driving

Job description

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.

But at the heart of our business is our people.

Role Purpose

The position of Duty Manager (DM) will be responsible for the successful delivery of all aspects of Operation to meet our Customer Airline expectations and service level agreements, ensure safety is everyone's priority

What you will be doing

• Responsible for delivery of operational performance within budget
• Management of the Operations Team
• Investigate and report on any performance failures
• Ensure compliance with all Menzies safety and security procedures/policies
• Work in collaboration with other Menzies departments to ensure good business practice is maintained in accordance with operations, Manchester Airport, and the requirements of Menzies Aviation
• Required to report/escalate to the Operations Manager on a daily basis
• To assume the role of the Operations Manager on an ad-hoc basis
• Responsible for the ownership and delivery of operational performance
• Establish, maintain, and promote effective working relationships with both internal and external customers to ensure operational performance is delivered

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

• A minimum of 2 years management experience in the Terminal Operations environment
• You will have an ability to drive through policies and procedures and represent Operations
• You must be self-motivated and performance driven
• You must be able to demonstrate delivery of operational excellence
• You will have the ability to work under pressure and remain calm and professional
• Ability to foster a cooperative, team orientated work environment
• Flexibility in terms of working hours and days to fit with operational requirements
• Airside driving and jetty licence required

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.