Operations Controller

Gama Aviation Plc; Farnborough; Híbrido; GBP 45.000 - 65.000; Tempo integral

Benefícios oferecidos por esta vaga

4-on 4-off shifts

Group Pension Scheme

Life Assurance

Income Protection

Travel Insurance

Private Healthcare

Free Car Parking

Volunteer Days

Training & Development

Resumo da vaga

Gama Aviation LLC is seeking an Operations Controller to join our 24/7 Operations Control Centre in Farnborough HQ. You will coordinate flights, permits, ground services and communications to ensure safe, efficient operations for a diverse client base.

The role requires strong IT skills, aviation knowledge, and the ability to manage multiple tasks in a fast-paced environment. Shift patterns include 12-hour days and nights, plus a 4-on, 4-off cycle when not covering peak demand.

Qualificações

• Excellent IT skills with Windows and MS Office (Outlook/Teams).
• Operational experience in Business Aviation or Air Ambulance preferred.
• Knowledge of national/international aviation regulations and their day-to-day impact.
• Familiarity with flight planning tools, preferably ForeFlight.
• Strong communication skills and ability to build relationships.

Responsabilidades

• Assist the Operations Supervisor and Duty Operations Manager with daily Operations Control Centre duties.
• Monitor multiple email inboxes and handle inquiries from various sources.
• Answer phone calls and coordinate ground handling, slots, fuel, transport and services per client/crew needs.
• Arrange permits for overflight, landing and charter operations.
• Flight watch across regions and communicate flight status to clients and crews.
• Plan and dispatch air ambulance flights and ensure compliance with procedures.

Conhecimentos

IT proficiency (Windows, MS Office)

Operational aviation experience

Aviation regulation knowledge

ForeFlight familiarity

Communication & collaboration

Team-oriented

Descrição da vaga

Position Details

• Position: Operations Controller
• Location: Farnborough HQ
• Working Hours: The role requires working 12-hour day and night shifts as needed to cover annual leave or meet operational demand. When not required to provide this cover, a standard 4-on, 4-off shift pattern will apply.

Working at the heart of our 24/7 Operations Control Centre, you'll play a key role in supporting a diverse range of aviation operations. Success in this position requires sound judgement, attention to detail, strong prioritisation skills and the ability to remain calm and dependable in a fast-paced operational environment.

As a member of our Operations Control Centre team, you will on a daily basis utilise numerous systems and tools to provide daily support to our growing list of clients and contracts.

You may be supporting offshore helicopter operations, coordinating an urgent air ambulance mission, arranging permits for an international flight, or managing a last-minute operational challenge on behalf of a client. Whatever the task, you'll work closely with colleagues, crews and customers to deliver a professional, responsive and reliable service.

About us:

Gama Aviation is a hugely diverse business that offers much more than perhaps its name would suggest. Yes, we fly but we also save lives, provide mission critical intelligence, and build systems that deliver decisive advantage.

Gama Aviation has presence in almost all aspects and areas of aviation services, and by extension, the Operations Control Centre in which you will work, provides the operational foundation for many of the company’s key contracts.

Responsibilities:

• Assisting the Operations Supervisor and Duty Operations Manager with the day-to-day running of the Operations Control Centre
• Monitoring and management of several email inboxes, replying to incoming emails from numerous sources
• Dealing with incoming telephone calls
• Preparation of company flights, arranging ground handling services, airport slots, fuel, ground transport and other services as dictated by client and crew requirements
• Arranging overflight, landing and charter permits
• Flight watch within numerous areas of operation, and across multiple regions
• Sending of flight departure & arrival messages to clients
• Planning & dispatch of air ambulance flights
• Diligence, compliance and error checking, including but not necessarily limited to:
• Crew paperwork
• Operational Flight Plans
• Flight Time Limitations (FTL)
• Crew duty & return flight paperwork
• Ground services arrangements
• Fuel releases

Skills, Qualifications and Experience required:

Critical

• Excellent IT & skills, and familiarity with Windows and MS Office products, notably Outlook and Teams

Essential

• Proven operational experience, ideally gained within a Business Aviation or Air Ambulance environment
• Sound knowledge and understanding on national and international aviation regulations and the effect on day-to-day operational requirements
• Recent experience in a similar role within a similar organisation, together with the ability to deal with complex operational issues inherent to a fast-moving environment
• Familiarity with flight planning products, ideally Foreflight
• Strong communication skills and the ability to build effective working relationships with clients, crews and colleagues
• Experience of forming and maintaining working relationships across professional and operational boundaries
• Collaborative approach, with the confidence to contribute, share knowledge and support colleagues in a team environment

Advantageous

• Enthusiasm for continually seeking better performance
• Exceptional attention to detail
• Patience and ability to deal with challenges and a constantly changing work environment, whilst at the same time maintaining the highest standards within your team
• Excellent customer service standards

In addition to a Competitive Salary, we will offer you:

• Great work life balance with a 4-4 shift pattern
• Competitive Group Pension Scheme
• Comprehensive Life Assurance *
• Comprehensive Income Protection *
• Comprehensive Travel Insurance *
• Comprehensive Private Healthcare (after successful passing of probation) *
• Free Car Parking
• 2 Paid Volunteering Days each calendar year (subject to line manager approval)
• Investment in Training, Qualifications and Professional Development
• * (Subject to insurance underwriting)

Due to the volume of applications received, only candidates selected for interview will be contacted. If you do not hear from us within 20 working days then your application has been unsuccessful on this occasion.