Operations Controller

Gama Aviation; Farnborough; Presencial; GBP 42.000 - 62.000; Tempo integral

Benefícios oferecidos por esta vaga

Great work‑life balance (4‑4 shift)

Group Pension Scheme

Life Assurance

Income Protection

Travel Insurance

Private Healthcare

Free Car Parking

Paid Volunteering Days

Training and Professional Development

Resumo da vaga

Gama Aviation in Farnborough seeks an Operations Controller to join the 24/7 Operations Control Centre. You will support diverse aviation operations, coordinating flights, permits and services while maintaining high standards of safety and reliability.

Responsibilities include managing emails, calls, flight planning, ground services and dispatch for air ambulance and other contracts. A proactive, detail‑oriented approach is essential in this fast-paced environment.

Qualificações

• Operational experience in aviation environments is preferred.
• Solid knowledge of national and international aviation regulations.
• Experience handling complex operational issues in a fast-moving setup.
• Familiarity with flight planning tools, preferably ForeFlight.
• Strong communication and relationship-building with clients, crews and colleagues.

Responsabilidades

• Assist the Operations Supervisor and Duty Operations Manager in daily OCC tasks.
• Monitor multiple email inboxes and respond to inquiries from various sources.
• Handle incoming telephone calls and coordinate with clients and crews.
• Prepare company flights and arrange ground handling, slots, fuel and transport as required by clients.
• Arrange overflight, landing and charter permits.
• Flight watch across multiple regions and operations.
• Send departure and arrival messages to clients.
• Plan and dispatch air ambulance flights.
• Maintain compliance with Flight Plans, FTL and crew paperwork.

Conhecimentos

Operational experience

Aviation regulations knowledge

Communication skills

Team collaboration

Formação

Experience in aviation operations (Business Aviation / Air Ambulance)

Ferramentas

ForeFlight

MS Office / Windows

Descrição da vaga

Division Air

Location Farnborough HQ

Job Details

Position: Operations Controller

Location: Farnborough HQ

Working Hours: The role requires working 12-hour day and night shifts as needed to cover annual leave or meet operational demand. When not required to provide this cover, a standard 4-on, 4-off shift pattern will apply.

Working at the heart of our 24/7 Operations Control Centre, you'll play a key role in supporting a diverse range of aviation operations. Success in this position requires sound judgement, attention to detail, strong prioritisation skills and the ability to remain calm and dependable in a fast-paced operational environment.

As a member of our Operations Control Centre team, you will on a daily basis utilise numerous systems and tools to provide daily support to our growing list of clients and contracts.

You may be supporting offshore helicopter operations, coordinating an urgent air ambulance mission, arranging permits for an international flight, or managing a last-minute operational challenge on behalf of a client. Whatever the task, you'll work closely with colleagues, crews and customers to deliver a professional, responsive and reliable service.

About Us

Gama Aviation is a hugely diverse business that offers much more than perhaps its name would suggest. Yes, we fly but we also save lives, provide mission critical intelligence, and build systems that deliver decisive advantage.

Gama Aviation has presence in almost all aspects and areas of aviation services, and by extension, the Operations Control Centre in which you will work, provides the operational foundation for many of the company's key contracts.

Responsibilities

• Assisting the Operations Supervisor and Duty Operations Manager with the day-to-day running of the Operations Control Centre
• Monitoring and management of several email inboxes, replying to incoming emails from numerous sources
• Dealing with incoming telephone calls
• Preparation of company flights, arranging ground handling services, airport slots, fuel, ground transport and other services as dictated by client and crew requirements
• Arranging overflight, landing and charter permits
• Flight watch within numerous areas of operation, and across multiple regions
• Sending of flight departure & arrival messages to clients
• Planning & dispatch of air ambulance flights
• Diligence, compliance and error checking, including but not necessarily limited to:
• Crew paperwork
• Operational Flight Plans
• Flight Time Limitations (FTL)
• Crew duty & return flight paperwork
• Ground services arrangements
• Fuel releases

Skills, Qualifications And Experience Required

Critical

• Excellent IT & skills, and familiarity with Windows and MS Office products, notably Outlook and Teams

Essential

• Proven operational experience, ideally gained within a Business Aviation or Air Ambulance environment
• Sound knowledge and understanding on national and international aviation regulations and the effect on day-to-day operational requirements
• Recent experience in a similar role within a similar organisation, together with the ability to deal with complex operational issues inherent to a fast-moving environment
• Familiarity with flight planning products, ideally Foreflight
• Strong communication skills and the ability to build effective working relationships with clients, crews and colleagues
• Experience of forming and maintaining working relationships across professional and operational boundaries
• Collaborative approach, with the confidence to contribute, share knowledge and support colleagues in a team environment

Advantageous

• Enthusiasm for continually seeking better performance
• Exceptional attention to detail
• Patience and ability to deal with challenges and a constantly changing work environment, whilst at the same time maintaining the highest standards within your team
• Excellent customer service standards

In addition to a Competitive Salary, we will offer you:

• Great work life balance with a 4-4 shift pattern
• Competitive Group Pension Scheme
• Comprehensive Life Assurance *
• Comprehensive Income Protection *
• Comprehensive Travel Insurance *
• Comprehensive Private Healthcare (after successful passing of probation) *
• Free Car Parking
• 2 Paid Volunteering Days each calendar year (subject to line manager approval)
• Investment in Training, Qualifications and Professional Development
• (Subject to insurance underwriting)