Flight Operations Controller

Gama Aviation; Farnborough; Presencial; GBP 75.000 - 105.000; Tempo integral

Benefícios oferecidos por esta vaga

Great work life balance

4 on 4 off shift pattern

Travel Insurance

Private Healthcare (probation)

Resumo da vaga

Gama Aviation is seeking an Operations Controller for its 24/7 Operations Control Centre in Farnborough. You will support a diverse range of aviation operations, coordinating flights, permits, ground services and air ambulance missions while maintaining high standards of safety, accuracy and responsiveness.

The role requires calm under pressure, strong prioritisation, and excellent communication with clients, crews and colleagues.

Qualificações

• Experience in aviation operations or air ambulance environment.
• Strong knowledge of national and international aviation regulations and their day-to-day impact.
• Proven ability to handle complex operational issues in a fast-moving environment.
• Excellent IT literacy, including MS Office, Outlook and Teams.

Responsabilidades

• Assist Operations Supervisor and Duty Operations Manager with daily OC Centre tasks.
• Monitor multiple email inboxes and respond to inquiries from various sources.
• Handle incoming calls and coordinate communications with clients and crews.
• Prepare flights, arrange ground handling, slots, fuel, and transport as required by clients.
• Arrange overflight, landing and charter permits.
• Perform flight watch across regions and communicate departures/arrivals to clients.
• Plan and dispatch air ambulance flights as needed.
• Ensure operational compliance: FP, FTL, crew paperwork, ground services, fuel releases.

Conhecimentos

Windows OS

MS Office

Outlook

Teams

Aviation operations experience

ForeFlight

Flight coordination

Communication skills

Ferramentas

ForeFlight

Flight planning systems

Descrição da vaga

Working Hours

4on, 4off. Rotating Day and Night shifts (hours of 7-7)*

*With flexibility when required to cover annual leave or meet operational demand.

Working at the heart of our 24/7 Operations Control Centre, you'll play a key role in supporting a diverse range of aviation operations. Success in this position requires sound judgement, attention to detail, strong prioritisation skills and the ability to remain calm and dependable in a fast-paced operational environment.

As a member of our Operations Control Centre team, you will on a daily basis utilise numerous systems and tools to provide daily support to our growing list of clients and contracts.

You may be supporting offshore helicopter operations, coordinating an urgent air ambulance mission, arranging permits for an international flight, or managing a last-minute operational challenge on behalf of a client. Whatever the task, you'll work closely with colleagues, crews and customers to deliver a professional, responsive and reliable service.

About us

Gama Aviation is a hugely diverse business that offers much more than perhaps its name would suggest. Yes, we fly but we also save lives, provide mission critical intelligence, and build systems that deliver decisive advantage.

Gama Aviation has presence in almost all aspects and areas of aviation services, and by extension, the Operations Control Centre in which you will work, provides the operational foundation for many of the company’s key contracts.

Responsibilities

• Assisting the Operations Supervisor and Duty Operations Manager with the day-to-day running of the Operations Control Centre
• Monitoring and management of several email inboxes, replying to incoming emails from numerous sources
• Dealing with incoming telephone calls
• Preparation of company flights, arranging ground handling services, airport slots, fuel, ground transport and other services as dictated by client and crew requirements
• Arranging overflight, landing and charter permits
• Flight watch within numerous areas of operation, and across multiple regions
• Sending of flight departure & arrival messages to clients
• Planning & dispatch of air ambulance flights
• Diligence, compliance and error checking, including but not necessarily limited to:
  • Operational Flight Plans
  • Flight Time Limitations (FTL)
  • Crew duty & return flight paperwork
  • Ground services arrangements
  • Fuel releases

Skills, Qualifications and Experience required

Critical

• Excellent IT & skills, and familiarity with Windows and MS Office products, notably Outlook and Teams
• Proven operational experience, ideally gained within a Business Aviation or Air Ambulance environment
• Sound knowledge and understanding on national and international aviation regulations and the effect on day-to-day operational requirements
• Recent experience in a similar role within a similar organisation, together with the ability to deal with complex operational issues inherent to a fast-moving environment
• Familiarity with flight planning products, ideally Foreflight
• Strong communication skills and the ability to build effective working relationships with clients, crews and colleagues
• Experience of forming and maintaining working relationships across professional and operational boundaries
• Collaborative approach, with the confidence to contribute, share knowledge and support colleagues in a team environment

Advantageous

• Enthusiasm for continually seeking better performance
• Exceptional attention to detail
• Patience and ability to deal with challenges and a constantly changing work environment, whilst at the same time maintaining the highest standards within your team
• Excellent customer service standards

In addition to a Competitive Salary, we will offer you:

• Great work life balance with a 4-4 shift pattern
• Comprehensive Travel Insurance *
• Comprehensive Private Healthcare (after successful passing of probation) *
• 2 Paid Volunteering Days each calendar year (subject to line manager approval)
• Investment in Training, Qualifications and Professional Development

*(Subject to insurance underwriting)

Due to the volume of applications received, only candidates selected for interview will be contacted. If you do not hear from us within 20 working days then your application has been unsuccessful on this occasion.