Aviation Customer Service Agent - Flexible Hours & Growth

Swissport International AG; Glasgow; On-site; GBP 22,042,000 - 24,246,000; Part time

Benefits offered by this job

Employee Assistance Programme

Wellness initiatives

Free onsite parking

Retirement savings plan

Training and development programmes

Career advancement opportunities

Job summary

Swissport in Glasgow is seeking a part-time Customer Service Agent to greet passengers, assist with check-in, luggage handling, and boarding procedures. You will provide accurate flight information and ensure compliance with airline and airport regulations.

The role requires clear communication in English, flexibility for weekend/evening shifts, and a proactive approach to resolving passenger concerns. Training and employee benefits are provided.

Qualifications

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
• Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
• Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
• Demonstrated problem-solving abilities and a proactive approach to resolving issues.
• Attention to detail and accuracy in handling passenger information and documentation.

Responsibilities

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
• Ensure compliance with airline and airport regulations, including security and safety protocols.
• Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
• Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
• Perform administrative tasks, including data entry, documentation, and reporting as required.
• Ensure deployment of the environmental processes and procedures. Referring to the QHSE Manual.

Skills

Customer service experience

English communication

Problem-solving

Ability to work under pressure

Flexibility with shifts

Attention to detail

Job description

Swissport in Glasgow is seeking a part-time Customer Service Agent to greet passengers, assist with check-in, luggage handling, and boarding procedures. You will provide accurate flight information and ensure compliance with airline and airport regulations.

The role requires clear communication in English, flexibility for weekend/evening shifts, and a proactive approach to resolving passenger concerns. Training and employee benefits are provided.