Airport Passenger Services Specialist

Swissport; Kirmington; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Competitive compensation package with 

opportunities for advancement.

Comprehensive training and ongoing 

support to enhance skills and 

employee discounts on travel and other

Job summary

Swissport is seeking a Customer Service Agent at Humberside Airport. The role involves greeting passengers, helping with check-in, luggage handling, and boarding, while providing information on schedules and policies.

You will work within a collaborative team to maintain smooth operations and ensure regulatory compliance. Applicants should have customer service experience, strong English communication, and the ability to work in a fast-paced environment with weekend and holiday shifts.

Qualifications

• Experience in customer service, hospitality or related fields is advantageous.
• Excellent communication in English, both verbal and written; other languages are a plus.
• Ability to work in a fast-paced environment and remain composed.
• Flexibility to work weekends, holidays, and evenings as required.
• Demonstrated problem-solving abilities and proactive issue resolution.
• Attention to detail when handling passenger information and documentation.

Responsibilities

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules and policies.
• Ensure compliance with airline and airport regulations, including security and safety protocols.
• Collaborate with colleagues to maintain efficient operations.
• Resolve passenger concerns and complaints in a timely and empathetic manner.
• Perform administrative tasks including data entry, documentation, and reporting.

Skills

Customer service experience

Excellent communication

Work well under pressure

Shift flexibility

Problem-solving

Attention to detail

Job description

Swissport is seeking a Customer Service Agent at Humberside Airport. The role involves greeting passengers, helping with check-in, luggage handling, and boarding, while providing information on schedules and policies.

You will work within a collaborative team to maintain smooth operations and ensure regulatory compliance. Applicants should have customer service experience, strong English communication, and the ability to work in a fast-paced environment with weekend and holiday shifts.