Airport Passenger Support Agent - Part Time (Flexible Shifts)

Swissport International AG; Belfast City District; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Employee Assistance Programme

Comprehensive training and development

Free onsite parking

Retirement savings plan with employer"

Career advancement opportunities

Job summary

Swissport International AG in Belfast is seeking a Customer Service Agent for a part-time role (20 hours per week) at Belfast City Airport. You will greet passengers, assist with check-in, luggage handling, and boarding, and provide information on schedules and policies.

The role requires strong English communication, flexibility to work weekends and evenings, and a proactive approach to resolving passenger issues while maintaining safety and regulatory standards.

Qualifications

• Experience in customer service or hospitality is advantageous.
• Strong verbal and written English communication skills.
• Willingness to work weekends/holidays/evenings as required.

Responsibilities

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other details.
• Ensure compliance with airline and airport regulations, including security and safety protocols.
• Collaborate with colleagues to maintain efficient operations.
• Resolve passenger concerns and complaints promptly and empathetically.
• Perform administrative tasks, including data entry, documentation, and reporting.
• Ensure deployment of environmental processes and procedures in line with the QHSE Manual.

Skills

Customer service experience

Communication skills

Flexibility

Problem-solving

Attention to detail

Job description

Swissport International AG in Belfast is seeking a Customer Service Agent for a part-time role (20 hours per week) at Belfast City Airport. You will greet passengers, assist with check-in, luggage handling, and boarding, and provide information on schedules and policies.

The role requires strong English communication, flexibility to work weekends and evenings, and a proactive approach to resolving passenger issues while maintaining safety and regulatory standards.