Airport Customer Service Agent – Dynamic Shifts

Dev; Manchester; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Permanent role

Full training provided

Industry benefits

Job summary

Swissport is hiring a Customer Service Agent at Manchester Airport to support passenger flows between terminal and aircraft. You will contribute to a safe, positive passenger experience while working with a collaborative team in a fast-paced environment.

Role requires strong communication, professional appearance, and basic computer skills. Shifts include early starts, late finishes, weekends and nights; training is provided. This is a permanent position with opportunity for growth.

Qualifications

• Customer-facing service experience is desirable.
• Strong communication and interpersonal skills.
• Able to work as part of a team in a fast-paced environment.
• Maintain professional presentation and grooming at all times.
• Basic to intermediate computer skills are required.

Responsibilities

• Deliver a safe, positive passenger experience between terminal and aircraft.
• Collaborate with operations to meet airline schedules and safety priorities.
• Adapt to a fast-paced airport environment with flexible shifts, including nights and weekends.
• Maintain high standards of customer service and professionalism.

Skills

Customer service

Teamwork

Communication

Presentation

Basic computer skills

Tools

Computer skills

Job description

Swissport is hiring a Customer Service Agent at Manchester Airport to support passenger flows between terminal and aircraft. You will contribute to a safe, positive passenger experience while working with a collaborative team in a fast-paced environment.

Role requires strong communication, professional appearance, and basic computer skills. Shifts include early starts, late finishes, weekends and nights; training is provided. This is a permanent position with opportunity for growth.