Part-Time Airport Passenger Service Agent

Swissport-8ea42602; Kirmington; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Competitive pay

Training & development

Employee discounts

Job summary

Swissport at Humberside Airport is seeking a Customer Service Agent to greet passengers and assist with check-in, luggage handling and boarding while delivering friendly, professional service.

You will provide accurate flight information, comply with security and safety protocols, and work in a fast-paced environment with weekend-friendly shifts. This part-time role offers 16 hours per week and pays £12.91 per hour, including opportunities for training and development.

Qualifications

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
• Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
• Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
• Demonstrated problem-solving abilities and a proactive approach to resolving issues.
• Attention to detail and accuracy in handling passenger information and documentation.

Responsibilities

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
• Ensure compliance with airline and airport regulations, including security and safety protocols.
• Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
• Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
• Perform administrative tasks, including data entry, documentation, and reporting as required.

Skills

Customer service

English proficiency

Communication skills

Adaptability

Teamwork

Job description

Swissport at Humberside Airport is seeking a Customer Service Agent to greet passengers and assist with check-in, luggage handling and boarding while delivering friendly, professional service.

You will provide accurate flight information, comply with security and safety protocols, and work in a fast-paced environment with weekend-friendly shifts. This part-time role offers 16 hours per week and pays £12.91 per hour, including opportunities for training and development.