Aviation Customer Service Agent - Part-Time, Flexible Shifts

Swissport International AG; Belfast City; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Free onsite parking

Employee Assistance Programme

Wellness initiatives

Comprehensive training and development

Job summary

Swissport is seeking a part-time Customer Service Agent at Belfast City Airport to deliver exceptional passenger service. You will assist with check-in, luggage handling, and boarding while maintaining compliance with regulations.

The role requires flexibility across shifts, including weekends, with a strong emphasis on accurate information handling and customer care. The position offers 20 hours per week with full shift flexibility and a competitive hourly rate, perfect for someone aiming to

Qualifications

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written, with proficiency in English.
• Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
• Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
• Demonstrated problem-solving abilities and a proactive approach to resolving issues.
• Attention to detail and accuracy in handling passenger information and documentation.

Responsibilities

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
• Ensure compliance with airline and airport regulations, including security and safety protocols.
• Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
• Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
• Perform administrative tasks, including data entry, documentation, and reporting as required.
• Ensure deployment of the environmental processes and procedures. Referring to the QHSE Manual.

Skills

Customer service

English proficiency

Communication skills

Adaptability

Job description

Swissport is seeking a part-time Customer Service Agent at Belfast City Airport to deliver exceptional passenger service. You will assist with check-in, luggage handling, and boarding while maintaining compliance with regulations.

The role requires flexibility across shifts, including weekends, with a strong emphasis on accurate information handling and customer care. The position offers 20 hours per week with full shift flexibility and a competitive hourly rate, perfect for someone aiming to