Part-Time Customer Service Agent — Belfast Airport

Swissport; Belfast City District; Vor Ort; GBP 15.000 - 21.000; Teilzeit

Benefits dieser Stelle

Employee Assistance Programme

Comprehensive training and development

Free onsite parking

Retirement savings plan with employer"

Career advancement opportunities

Zusammenfassung

Swissport in Belfast City Airport is seeking a Customer Service Agent on a part-time basis (20 hours per week). You will greet passengers, assist with check-in, luggage handling, and boarding, and provide timely information on schedules and policies.

You will work flexible shifts, including weekends, and contribute to compliant, smooth operations while resolving passenger concerns with empathy. The role includes data entry and reporting tasks as required.

Qualifikationen

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
• Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
• Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
• Demonstrated problem-solving abilities and a proactive approach to resolving issues.
• Attention to detail and accuracy in handling passenger information and documentation.

Aufgaben

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
• Ensure compliance with airline and airport regulations, including security and safety protocols.
• Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
• Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
• Perform administrative tasks, including data entry, documentation, and reporting as required.
• Ensure deployment of the environmental processes and procedures. Referring to the QHSE Manual.

Kenntnisse

Customer service experience

Communication skills

Work under pressure

Shift flexibility

Problem solving

Attention to detail

Jobbeschreibung

Swissport in Belfast City Airport is seeking a Customer Service Agent on a part-time basis (20 hours per week). You will greet passengers, assist with check-in, luggage handling, and boarding, and provide timely information on schedules and policies.

You will work flexible shifts, including weekends, and contribute to compliant, smooth operations while resolving passenger concerns with empathy. The role includes data entry and reporting tasks as required.