Workshop Controller: Lead, Maximise Efficiency & First-Time Fix

City West Country Ltd; Taunton; On-site; GBP 23,000 - 38,000; Full time

Benefits offered by this job

Industry expert training

Employee Car Scheme

25 days holiday + bank holidays

Pension scheme

Discounts on big brands

Employee Assistance Programme

Cycle to work scheme

Eye care vouchers

Life assurance

Job summary

City West Country are seeking an ambitious Workshop Controller to lead the day-to-day operation of our Taunton workshop at the Mercedes-Benz dealership. You will drive productivity, maintain quality, and ensure the customer journey is smooth from start to finish.

With 45 hours per week, salary up to £38,836.24 per annum and industry-leading training, you’ll join a growing automotive group that values service excellence and staff development.

Qualifications

• Previous service experience within the motor industry.
• Experience in a customer-focused environment.
• Strong specialist or technical product knowledge.
• Confident interpersonal, communication and organisational skills.
• Good administration and IT skills.
• Ability to plan, prioritise and make sound decisions in a fast-paced workshop environment.

Responsibilities

• Lead the efficient operation of the workshop team, alongside the current management structure, to maximise productivity and workshop sales.
• Champion the City West Country culture of quality, excellence and customer care.
• Prioritise customer requirements throughout the service operation and support technical enquiries and customer road tests.
• Oversee the complete back-of-house customer journey, ensuring work is completed right first time and every opportunity is taken to achieve a Fix First Visit.
• Monitor workshop loading and allocate work effectively to maximise available resources and maintain continuity.
• Manage resources to deliver a high-quality service on time and support Service Time Management obligations.
• Maintain robust workshop quality-control systems and ensure adherence to company standards and the Vehicle Health Check process.
• Support delivery of workshop sales and income in line with annual budgets
• Ensure warranty and goodwill authorisations meet manufacturer recommendations

Skills

Workshop management

Customer service

Technical knowledge

Planning & organisation

Tools

IT skills

Job description

City West Country are seeking an ambitious Workshop Controller to lead the day-to-day operation of our Taunton workshop at the Mercedes-Benz dealership. You will drive productivity, maintain quality, and ensure the customer journey is smooth from start to finish.

With 45 hours per week, salary up to £38,836.24 per annum and industry-leading training, you’ll join a growing automotive group that values service excellence and staff development.