Workshop Controller

Career Choices Dewis Gyrfa Ltd; Gloucester; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Enhanced annual leave

In-house training

Manufacturer-approved training

Career progression

Job summary

We are recruiting on behalf of a reputable, family-run motor retail group in Gloucester for the position of Workshop Controller. The successful candidate will lead a busy service department, ensuring efficient workshop operations and top customer service.

Competitive salary around £35,000 with uncapped bonuses potentially taking earnings to £44,000. In-house and manufacturer training support long-term career development within a growing group.

Qualifications

• Proven experience managing an automotive workshop or similar leadership role in a franchise dealership.
• Strong leadership and people-management skills with a results-driven mindset.
• Excellent communication and customer-service focus, with attention to detail.

Responsibilities

• Oversee and lead the workshop team of approximately seven technicians.
• Liaise with the Service Manager to optimise workshop efficiency and processes.
• Ensure customer requirements are fully understood and communicated effectively.
• Monitor productivity to meet KPIs and allocate work based on skill levels.
• Coordinate between workshop and service reception to track vehicle progress.
• Maintain workshop standards in line with health and safety regulations and brand requirements.
• Uphold customer satisfaction standards and ensure service quality.

Skills

Leadership

Communication

Team management

IT literacy

Problem solving

Decision making

Quality & reliability

Interpersonal skills

Driving licence

Job description

We are recruiting on behalf of a reputable, family-run motor retail group in Gloucester for the position of Workshop Controller.

This is an excellent opportunity for an experienced professional to lead a busy Service Department within a well-established franchise-approved dealership.

The Workshop Controller role offers a competitive salary, comprehensive benefits, and clear career progression within a supportive environment.

• Competitive basic salary around £35,000 per annum, negotiable based on experience
• Uncapped performance-related bonuses, with a potential OTE of £44,000 per annum
• Enhanced annual leave entitlement
• Full in-house and manufacturer-approved training
• Long-term career development prospects within an expanding family-owned group
• Working hours: 8:00am to 5:30pm, Monday to Friday, with 1 in 4 Saturdays from 8:30am to 12:30pm Duties:
• Oversee and lead the workshop team of approximately seven technicians
• Liaise with the Service Manager to optimise workshop efficiency and processes
• Ensure customer requirements are fully understood and communicated effectively
• Monitor individual and workshop productivity to meet key performance indicators
• Manage the allocation and distribution of work based on skill levels
• Identify training and development needs within the team as the Workshop Controller
• Coordinate between workshop and service reception to track vehicle progress
• Maintain workshop standards in line with health and safety regulations and brand requirements
• Uphold customer satisfaction standards and ensure service quality and reliability
• Requirements:
• Proven experience managing an automotive workshop or similar leadership role, ideally within a franchise dealership
• Alternatively, experienced senior Vehicle Technicians or Service Advisers with strong technical knowledge and leadership aspirations
• Excellent communication and interpersonal skills as the Workshop Controller
• Strong team-oriented approach with results-driven mindset
• Problem-solving and decision-making abilities
• Attention to quality and reliability standards
• IT literacy
• Valid UK driving licence with minimal points
• This role provides a rewarding career opportunity for a motivated Workshop Controller to join a well-respected dealership and progress within the motor trade sector.