Automotive Service Receptionist - Path to Service Advisor

Octane Recruitment Ltd; Bicester; Presencial; GBP 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

30 days holiday

Additional holiday

MOT eligibility

Accredited Service Advisor path

Free annual Class 4 MOT

Pension

Personal Accident Scheme

Cycle to Work

EV Salary Sacrifice

Paternity leave

On-site parking

Uniform provided

Descripción de la vacante

Octane Recruitment Ltd is seeking a Service Administrator role with an established automotive dealership in Bicester. The candidate will welcome customers, handle service enquiries and support advisors, with duties spanning workshop coordination and accurate record-keeping.

Experience in customer service or admin is preferred; strong communication, organisational skills, and confidence with Microsoft Office are essential. Kerridge experience is advantageous, and UK work eligibility is required.

Formación

• Previous customer service or administration experience.
• Excellent communication and a professional telephone manner.
• Proficient with Microsoft Office (Excel, Word, Outlook).
• Good organisational skills and attention to detail.
• Ability to manage multiple tasks in a busy environment.

Responsabilidades

• Welcome customers and manage service reception enquiries.
• Answer telephone calls and support Service and Parts Advisors.
• Prepare workshop job cards and arrange pre-calls and follow-up calls.
• Update customers on servicing and repair progress.
• Process retail invoices and maintain accurate service records.
• Monitor WIP and support workshop scheduling.
• Maintain a professional reception and customer waiting area.

Conocimientos

Customer service

Administration

Communication

Organisation

Multitasking

Herramientas

Microsoft Office

Kerridge

Descripción del empleo

Octane Recruitment Ltd is seeking a Service Administrator role with an established automotive dealership in Bicester. The candidate will welcome customers, handle service enquiries and support advisors, with duties spanning workshop coordination and accurate record-keeping.

Experience in customer service or admin is preferred; strong communication, organisational skills, and confidence with Microsoft Office are essential. Kerridge experience is advantageous, and UK work eligibility is required.