Automotive Service Appointment Specialist

AutoSkills (United Kingdom); Twickenham; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Performance-related bonus

Upsell bonus opportunities

Full-time, permanent position

Diverse role in admin and aftersales

Automotive customer service growth

Professional dealership environment

Job summary

AutoSkills (United Kingdom) is seeking a Service Administrator in Twickenham. The role focuses on proactively contacting existing customers to arrange servicing and maximise workshop bookings, with occasional cover at Service Advisor desks and opportunities to upsell.

You will support the aftersales team with administrative duties, maintain accurate customer records, and contribute to a professional dealership environment. A basic salary of £29,000 plus bonus incentives is offered.

Qualifications

• Experience in administrative, customer service or telephone-based role.
• Proactive outbound calling and follow-ups.
• Strong organisational skills and attention to detail.

Responsibilities

• Call customers to book servicing appointments from existing database.
• Book and maintain workshop diary; follow up enquiries.
• Identify upsell opportunities to generate additional revenue and bonuses.
• Provide cover at Service Advisor desks during busy periods.
• Support Service Advisors with administration and aftersales duties.

Skills

Customer service

Telephone support

Organisational skills

Data entry

IT skills

Communication

Upselling awareness

Job description

AutoSkills (United Kingdom) is seeking a Service Administrator in Twickenham. The role focuses on proactively contacting existing customers to arrange servicing and maximise workshop bookings, with occasional cover at Service Advisor desks and opportunities to upsell.

You will support the aftersales team with administrative duties, maintain accurate customer records, and contribute to a professional dealership environment. A basic salary of £29,000 plus bonus incentives is offered.