Automotive Service Advisor | Weekday Hours, £42k+ OTE

Auto Skills UK; Romford; On-site; GBP 42,000 - 45,000; Full time

Benefits offered by this job

No weekends

Ongoing training

Career development

Job summary

Auto Skills UK is recruiting a Service Advisor in Romford to join a franchised dealership's Aftersales team. You will be the main contact between customers and the workshop, handling bookings, estimates and upselling service plans, tyres and warranties.

A focus on delivering a first-class customer experience from booking to handover is essential. This role requires previous automotive Service Advisor experience, strong customer service skills and a Full UK Driving Licence.

Qualifications

• Previous experience as a Service Advisor within a franchised or independent dealership.
• Excellent customer service and communication skills.
• Strong organisational and administrative ability.
• Experience upselling service plans, repairs or aftersales products.
• Ability to work efficiently in a fast-paced environment.
• Full UK Driving Licence.

Responsibilities

• Welcoming customers and discussing their servicing and repair requirements.
• Booking vehicles into the workshop and managing the service schedule.
• Providing accurate estimates for servicing, repairs and additional work.
• Liaising with technicians to monitor vehicle progress.
• Keeping customers updated throughout the repair process.
• Selling additional products including service plans, tyres and extended warranties.
• Preparing invoices and explaining completed work.
• Maintaining accurate records using the dealership management system.
• Delivering exceptional levels of customer satisfaction (CSI).

Skills

Customer service

Communication

Organisation

Upselling

Job description

Auto Skills UK is recruiting a Service Advisor in Romford to join a franchised dealership's Aftersales team. You will be the main contact between customers and the workshop, handling bookings, estimates and upselling service plans, tyres and warranties.

A focus on delivering a first-class customer experience from booking to handover is essential. This role requires previous automotive Service Advisor experience, strong customer service skills and a Full UK Driving Licence.