Automotive Service Advisor | OTE £34.5k + Training

Auto Skills UK; Crewe; On-site; GBP 34,000 - 35,000; Full time

Benefits offered by this job

OTE £34,500

Performance bonus

28 days leave

Manufacturer training

Employee discounts

Job summary

Auto Skills UK in Crewe seeks an experienced Service Advisor to join a busy dealership and act as the crucial link between customers and the workshop. You will oversee bookings, service and repair workflows, and maintain high standards of customer communication from initial contact through to vehicle collection.

The role requires strong automotive knowledge, at least two years in a similar setting, and the ability to multitask in a fast-paced environment.

Qualifications

• Previous experience as a Service Advisor within an automotive dealership.
• Minimum 2 years' dealership experience.
• Experience within an aftersales, workshop or service environment.
• Strong knowledge of vehicle servicing and repairs.
• Full UK driving licence desirable
• Right to work in the UK

Responsibilities

• Welcoming customers and providing a professional and friendly service
• Booking vehicles in for servicing, maintenance and repairs
• Managing customer appointments and workshop bookings
• Keeping customers updated throughout the service and repair process
• Preparing accurate estimates and explaining repair recommendations to customers
• Discussing additional work and recommending relevant products and services
• Maximising opportunities for additional sales where appropriate
• Handling customer queries and resolving issues professionally
• Managing customer expectations regarding costs and completion times
• Preparing job cards and ensuring accurate vehicle information is recorded
• Ensuring all paperwork and computer records are completed accurately
• Maintaining excellent levels of customer satisfaction
• Working closely with the Workshop Controller and Service Manager
• Following manufacturer and company procedures
• Supporting the wider Aftersales team when required

Skills

Customer service

Automotive dealership experience

Organisational skills

Multitasking

Communication skills

Job description

Auto Skills UK in Crewe seeks an experienced Service Advisor to join a busy dealership and act as the crucial link between customers and the workshop. You will oversee bookings, service and repair workflows, and maintain high standards of customer communication from initial contact through to vehicle collection.

The role requires strong automotive knowledge, at least two years in a similar setting, and the ability to multitask in a fast-paced environment.