Automotive Service Advisor—Customer Care & Upsell

Lookers; Chelmsford; Presencial; GBP 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salaries

Generous annual leave

Enhanced family leave

Techscheme for tech purchases

Descripción de la vacante

Lookers Landrover Chelmsford is recruiting an experienced Service Advisor to join our Aftersales Team on site. This full-time role offers 42 hours weekly (Mon-Fri 8am-6pm, with an early finish once a week and Sat 8am-2pm on a rota).

Salary is £32,000 plus OTE, with opportunities for progression and in-house training. You will be a strong communicator, build rapport with customers and colleagues, and support the team in delivering a first-class service experience within a busy dealership

Responsabilidades

• Booking MOTs, services and other repair work for our customers.
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Managing a high-volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
• Maintaining accurate customer records, and updating the systems when any bookings have been made

Descripción del empleo

Lookers Landrover Chelmsford is recruiting an experienced Service Advisor to join our Aftersales Team on site. This full-time role offers 42 hours weekly (Mon-Fri 8am-6pm, with an early finish once a week and Sat 8am-2pm on a rota).

Salary is £32,000 plus OTE, with opportunities for progression and in-house training. You will be a strong communicator, build rapport with customers and colleagues, and support the team in delivering a first-class service experience within a busy dealership