Automotive Service Advisor – Upsell & Customer Excellence

Perfect Placement; Winchester; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Performance-based earnings

30 days holiday + birthday off

Company health schemes

Life assurance

Employee discounts

Ongoing training & development

Job summary

Perfect Placement is seeking a skilled Service Advisor in Winchester to join a reputable automotive dealership. You will work in a modern workshop and showroom, delivering outstanding customer service and contributing to aftersales success.

The role offers a structured career path with clear progression opportunities, an attractive 30-day holiday entitlement, and ongoing training. Join a supportive team with opportunities to grow within the dealership group.

Qualifications

• Proven experience as a Service Advisor or in a similar role within the motor trade industry.
• Excellent communication and customer service skills.
• Confident in upselling and suggesting additional products.
• IT literate, familiarity with systems such as CDK Drive or Kerridge.
• Well-organised with strong time-management skills as the Service Advisor.
• Full UK driving license, ideally with a clean record.
• Customer-focused attitude with a professional manner.
• Previous experience within franchised dealerships is preferred.

Responsibilities

• Greet customers at vehicle drop-off and collection points, ensuring a professional and welcoming atmosphere.
• Accurately record customer service requirements and communicate effectively with the workshop team.
• Keep customers informed about the status of their vehicle repairs or servicing.
• Provide transparent updates and explanations regarding work undertaken.
• Cost additional repairs or work recommended by technicians and gain customer approval before proceeding.
• Prepare and present accurate invoices, including recommended service plans and warranties.
• Upsell service products, warranties, and maintenance packages to maximise customer satisfaction and dealership profitability.

Skills

Customer service

Upselling

Communication

Time management

Driving license

Tools

CDK Drive

Kerridge

Job description

Perfect Placement is seeking a skilled Service Advisor in Winchester to join a reputable automotive dealership. You will work in a modern workshop and showroom, delivering outstanding customer service and contributing to aftersales success.

The role offers a structured career path with clear progression opportunities, an attractive 30-day holiday entitlement, and ongoing training. Join a supportive team with opportunities to grow within the dealership group.