Automotive Service Advisor | Career Growth & Bonus

Auto Skills UK; Swindon; Presencial; GBP 27.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

£30,000 Basic Salary

OTE £34,000

Bonus Scheme

Ongoing Training & Development

Career Progression Opportunities

Supportive Team Environment

Modern Dealership Facilities

Stable, Full-Time Permanent Position

Descripción de la vacante

Auto Skills UK in Swindon is hiring a Service Advisor to provide first-class customer service and oversee smooth service department operations. You will book vehicles, liaise with the workshop, and ensure customers are kept informed throughout the repair process.

The role requires experience in the automotive sector, proficiency with Kerridge or similar DMS, and a proven ability to upsell maintenance and aftersales products.

Formación

• Experience as a Service Advisor in the automotive industry.
• Experience using Kerridge, 1Link, Pinnacle, or a similar Dealer Management System (DMS).
• Proven upsell experience with service plans and aftersales products.

Responsabilidades

• Booking vehicles in for servicing, maintenance, and repairs.
• Coordinate with workshop for efficient scheduling and loading.
• Keep customers informed throughout the repair process.
• Advise on additional work and costs where appropriate.
• Upsell service plans and aftersales products when suitable.
• Prepare estimates, invoices, and service documentation accurately.
• Ensure timely completion of vehicles with the workshop team.
• Deliver outstanding customer service from drop-off to collection.

Conocimientos

Customer service

Communication

Organisation

Teamwork

Driving licence

Herramientas

Kerridge

1Link

Pinnacle

DMS

Descripción del empleo

Auto Skills UK in Swindon is hiring a Service Advisor to provide first-class customer service and oversee smooth service department operations. You will book vehicles, liaise with the workshop, and ensure customers are kept informed throughout the repair process.

The role requires experience in the automotive sector, proficiency with Kerridge or similar DMS, and a proven ability to upsell maintenance and aftersales products.