Automotive Service Advisor – Earn More with Overtime & Bonuses

Pertemps North Midlands; Branston; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Bonus opportunities

Overtime opportunities

Career progression

Job summary

Pertemps North Midlands is recruiting for an experienced Service Advisor to join a busy automotive dealership. You will be the link between customers and the workshop, handling bookings, keeping customers informed, and coordinating with technicians to ensure high-quality repairs.

The role offers a £28,000-£30,000 basic salary plus good bonus opportunities and overtime, with Monday–Friday 8:00am–5:30pm and occasional Saturday mornings in a supportive team environment.

Qualifications

• Experience as a Service Advisor within an automotive environment is highly desirable.
• Excellent communication skills and professional manner.
• Ability to remain calm and organised in a busy workshop.

Responsibilities

• Book vehicles into the workshop and manage customer appointments.
• Welcome customers and understand their requirements.
• Liaise with technicians regarding inspections and repairs.
• Prepare estimates and explain recommended work to customers.
• Keep customers updated on progress of their vehicle.
• Advise customers on additional work and sales opportunities.
• Handle customer queries professionally and resolve issues.
• Ensure paperwork and systems are accurate and up to date.
• Work with the wider team to keep the department running smoothly.
• Provide excellent customer service from booking to vehicle collection.

Skills

Customer service

Booking management

Communication skills

Organised

Job description

Pertemps North Midlands is recruiting for an experienced Service Advisor to join a busy automotive dealership. You will be the link between customers and the workshop, handling bookings, keeping customers informed, and coordinating with technicians to ensure high-quality repairs.

The role offers a £28,000-£30,000 basic salary plus good bonus opportunities and overtime, with Monday–Friday 8:00am–5:30pm and occasional Saturday mornings in a supportive team environment.