Automotive Service Advisor | MOTs & Customer Care

Lookers Limited; Maidstone; Hybrid; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Generous annual leave

Family leave (maternity/paternity)

Eyecare vouchers

Smart Health access

Dental insurance

Critical illness cover

Techscheme

Gym discounts

Travel insurance

Job summary

Lookers Limited via Maidstone Mercedes-Benz is recruiting an experienced Service Advisor to join our on-site Aftersales Team. This full-time role involves handling MOTs, servicing and repair bookings, upselling parts, and coordinating with the Aftersales department to optimise scheduling.

You will work in a busy dealership environment with a focus on first-class customer service and strong communication. On-site training and progression opportunities are provided.

Responsibilities

• Booking MOTs, services and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Managing a high-volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
• Maintaining accurate customer records, and updating the systems when any bookings have been made

Job description

Lookers Limited via Maidstone Mercedes-Benz is recruiting an experienced Service Advisor to join our on-site Aftersales Team. This full-time role involves handling MOTs, servicing and repair bookings, upselling parts, and coordinating with the Aftersales department to optimise scheduling.

You will work in a busy dealership environment with a focus on first-class customer service and strong communication. On-site training and progression opportunities are provided.