Automotive Service Advisor - Training, Growth & Benefits

Lookers Motor Group Limited; Shrewsbury; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Competitive salaries

Progression opportunities

Generous annual leave

Employee benefits

Job summary

Lookers Motor Group Limited is recruiting a Service Advisor for Mercedes-Benz of Shrewsbury to join our busy Aftersales team on site. The role is full-time with a 42-hour week, offering an OTE up to £35,000 and a base of £29,000 per annum.

You will book MOTs and services, advise on warranties, upsell parts, and liaise with the Aftersales department to schedule work while maintaining customer records and ensuring clear communication throughout the service process.

Qualifications

• Experience in the automotive industry is advantageous.
• Excellent communication skills and rapport-building with customers.
• Ability to explain technical information in a clear, concise manner.
• Previous experience using Kerridge/ADP would be an advantage.
• Team player who can also work independently.

Responsibilities

• Book MOTs, services and other repair work for customers.
• Advise customers about warranty cover and upsell parts/tools.
• Coordinate with Aftersales to schedule appointments based on workload.

Skills

Customer service

Communication

Upselling

Tools

Kerridge/ADP

Job description

Lookers Motor Group Limited is recruiting a Service Advisor for Mercedes-Benz of Shrewsbury to join our busy Aftersales team on site. The role is full-time with a 42-hour week, offering an OTE up to £35,000 and a base of £29,000 per annum.

You will book MOTs and services, advise on warranties, upsell parts, and liaise with the Aftersales department to schedule work while maintaining customer records and ensuring clear communication throughout the service process.