Automotive Service Advisor – Customer Care & MOT Scheduling

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Brighton

On-site

GBP 32,000 - 38,000

Full time

5 days ago

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Benefits offered by this job

Competitive salaries with progression

Generous annual leave

Enhanced family leave

Techscheme for discounted technology

Eyecare vouchers

Smart Health GP access

Dental insurance

Critical illness cover

MyView PayNow

Free will writing

Life assurance options

Discounted gym memberships

Travel insurance

Home and technology vouchers

Exclusive retail discounts

Job summary

Brighton Mercedes-Benz is recruiting an experienced Service Advisor to join our Aftersales Team on site in Brighton. You will book MOTs, services and repairs, advise on warranty coverage and upsell parts, while coordinating with the Aftersales department to manage appointments and workload.

You will handle a high volume of customer inquiries daily and keep accurate records in our systems. The role offers structured training, opportunities for progression, and a competitive salary with an

Qualifications

Responsibilities

Booking MOTs, services and other repair work for our customers
Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
Managing a high-volume of customers daily as well as telephone calls and online booking queries
Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
Maintaining accurate customer records, and updating the systems when any bookings have been made