Automotive Service Advisor: Fast-Paced, Customer-First

Lookers Motor Group Limited; Crawley; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Competitive salaries

Annual leave

Family leave

Techscheme discounts

Eyecare vouchers

Dental insurance

Life assurance

Gym discounts

Travel insurance

Home tech vouchers

Job summary

Lookers Motor Group Limited is recruiting a Service Advisor for Gatwick Mercedes-Benz to join our busy Aftersales Team on site in Crawley. The role involves coordinating MOTs and services, and delivering a first-class customer experience daily.

You will report to the Aftersales Manager, develop knowledge of Kerridge/ADP, and enjoy a structured progression path with competitive pay (£32k base, up to £38k OTE) and a benefits package.

Qualifications

• Previous experience as a Service Advisor is essential.
• Excellent communication and rapport-building skills.
• Experience with Kerridge/ADP systems is advantageous.

Responsibilities

• Booking MOTs, services and other repair work.
• Advise customers on warranty cover and upsell parts.
• Schedule appointments with Aftersales and manage workload.
• Handle high volume of customers daily and calls.
• Keep customers informed of turnaround times.
• Maintain accurate customer records in the system.

Skills

Customer service

Communication

Kerridge ADP knowledge

Tools

Kerridge

ADP

Job description

Lookers Motor Group Limited is recruiting a Service Advisor for Gatwick Mercedes-Benz to join our busy Aftersales Team on site in Crawley. The role involves coordinating MOTs and services, and delivering a first-class customer experience daily.

You will report to the Aftersales Manager, develop knowledge of Kerridge/ADP, and enjoy a structured progression path with competitive pay (£32k base, up to £38k OTE) and a benefits package.