Automotive Service Advisor & Front Desk Champion

Drive Green Vehicle Services Ltd; Haverhill; On-site; GBP 21,000 - 27,000; Full time

Job summary

Drive Green Vehicle Services Ltd in Haverhill is seeking a Front Of House Service Advisor to be the first contact for customers. You will greet visitors, manage check-in/out, explain options, and coordinate bookings with technicians.

In this on-site role, you will maintain customer records, assist with invoicing and payments, and ensure smooth communication between front-of-house and workshop teams while delivering a welcoming service environment.

Qualifications

• Experience in customer-facing roles and strong communication skills.
• Good organizational abilities and attention to detail.
• Basic IT and administrative proficiency with common software.
• Comfort working on-site in a busy automotive service setting.

Responsibilities

• Greet customers and check-in/check-out vehicles efficiently.
• Explain service options and estimated costs to customers.
• Coordinate bookings and appointments with technicians.
• Maintain accurate customer records and update vehicle status.
• Process invoices and payments, and respond to queries promptly.
• Keep reception and waiting areas tidy and welcoming.
• Collaborate with workshop staff to ensure smooth communication.

Skills

Customer service

Communication

Time management

Administrative skills

IT skills

On-site work

Tools

Booking systems

Email

Office software

Job description

Drive Green Vehicle Services Ltd in Haverhill is seeking a Front Of House Service Advisor to be the first contact for customers. You will greet visitors, manage check-in/out, explain options, and coordinate bookings with technicians.

In this on-site role, you will maintain customer records, assist with invoicing and payments, and ensure smooth communication between front-of-house and workshop teams while delivering a welcoming service environment.