Front Of House Service Advisor

Drive Green Vehicle Services Ltd; Haverhill; On-site; GBP 21,000 - 27,000; Full time

Job summary

Drive Green Vehicle Services Ltd in Haverhill is seeking a Front Of House Service Advisor to be the first contact for customers. You will greet visitors, manage check-in/out, explain options, and coordinate bookings with technicians.

In this on-site role, you will maintain customer records, assist with invoicing and payments, and ensure smooth communication between front-of-house and workshop teams while delivering a welcoming service environment.

Qualifications

• Experience in customer-facing roles and strong communication skills.
• Good organizational abilities and attention to detail.
• Basic IT and administrative proficiency with common software.
• Comfort working on-site in a busy automotive service setting.

Responsibilities

• Greet customers and check-in/check-out vehicles efficiently.
• Explain service options and estimated costs to customers.
• Coordinate bookings and appointments with technicians.
• Maintain accurate customer records and update vehicle status.
• Process invoices and payments, and respond to queries promptly.
• Keep reception and waiting areas tidy and welcoming.
• Collaborate with workshop staff to ensure smooth communication.

Skills

Customer service

Communication

Time management

Administrative skills

IT skills

On-site work

Tools

Booking systems

Email

Office software

Job description

Company Description Drive Green Vehicle Services Ltd is a customer-focused automotive service company dedicated to maintaining and repairing a wide range of vehicles with a particular emphasis on reliability, safety, and value. The company operates modern workshop facilities and aims to provide clear, transparent service to every visitor. Team members work closely together to deliver efficient, professional support and a welcoming environment for customers. Drive Green Vehicle Services Ltd is committed to high service standards, ethical business practices, and ongoing improvement in both technical capability and customer experience.

Role Description The Front Of House Service Advisor is a full-time, on-site role based in Haverhill, responsible for being the first point of contact for customers visiting or calling the service center. Day-to-day tasks include greeting customers, managing check-in and check-out for vehicles, explaining service options and costs, and coordinating bookings and appointments. The role involves maintaining accurate customer records, liaising with technicians to provide updates on vehicle status, and ensuring invoices and payment processes are handled efficiently. The Service Advisor also helps keep the reception and waiting areas presentable, responds to customer queries and concerns, and supports smooth communication between the front of house and workshop teams.

Qualifications

• Strong customer service and communication skills, with the ability to engage professionally and clearly with a wide range of customers.
• Organizational and time-management abilities, including managing appointments, handling multiple tasks, and maintaining accurate records.
• Basic administrative and IT skills, such as using booking systems, email, and standard office software.
• Comfort working in an automotive or service environment, with the ability to understand and explain common service procedures in straightforward language.
• Attention to detail and problem-solving skills, especially when handling customer queries, billing, or scheduling issues.
• Ability to work on-site in Haverhill on a full-time basis and collaborate effectively with technicians and other team members.
• Previous experience in a front-of-house, reception, or service advisor role is beneficial; automotive industry experience is an advantage but not essential.
• Relevant education or training in customer service, administration, or a related field is preferred.