Automotive Service Advisor – Customer Focus & Growth

Hartwell PLC; Abingdon; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Training & development

Employee discounts

Pension

Life assurance

Health benefits

Job summary

Hartwell Automotive Group Limited in Abingdon is seeking a Service Advisor to join our team representing Omoda/Jaecoo, Ford Car and Commercial Vehicles, and GMW Ora. You will greet customers and manage service appointments with a focus on clear communication and seamless liaison between customers and technicians.

The role offers a competitive base salary with performance-based bonuses, ongoing training, and a friendly, supportive work environment.

Qualifications

• Previous experience in a service advisor role (automotive preferred).
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment.
• Basic technical knowledge of vehicles (training provided).
• IT proficiency and attention to detail.
• Strong organizational and admin skills, including familiarity with dealer software systems.

Responsibilities

• Greet customers and provide exceptional service.
• Schedule and manage vehicle service appointments.
• Liaise between customers and technicians.
• Explain repair work and costs clearly.
• Upsell additional services when appropriate.
• Ensure a smooth and efficient workshop flow.
• Liaise with technicians to coordinate the work schedule and progress updates.
• Accurately manage booking systems, job cards, invoicing and customer records.

Skills

Customer service

Communication

IT proficiency

Organizational skills

Tools

Dealer software

Job description

Hartwell Automotive Group Limited in Abingdon is seeking a Service Advisor to join our team representing Omoda/Jaecoo, Ford Car and Commercial Vehicles, and GMW Ora. You will greet customers and manage service appointments with a focus on clear communication and seamless liaison between customers and technicians.

The role offers a competitive base salary with performance-based bonuses, ongoing training, and a friendly, supportive work environment.