Automotive Service Advisor - Customer Champion & Scheduler

Eastern Western Motor Group; Bellshill; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Industry training

Birthday off

40 days leave

Pension plan

Death in service

Car discounts

Zoo passes

Colleague discounts

YourDiscounts access

Job summary

EASTERN WESTERN MOTOR GROUP in Bellshill is seeking a Service Advisor. The role focuses on greeting customers, explaining services, and coordinating with technicians to diagnose and resolve issues. You will manage appointments, handle loan vehicles, and keep customers informed about timelines and progress.

The position offers salary up to £30,000 with an OTE up to £35,000 and requires right to work in the UK. This is a growth opportunity within a leading Scottish automotive business.

Qualifications

• Right to work in the UK.

Responsibilities

• Greet customers professionally, listen to their concerns, provide clear explanations of services, estimates, and timelines, and offer relevant recommendations based on vehicle condition.
• Efficiently schedule service appointments, coordinate loan vehicles or shuttle services, and communicate customer concerns to Service Technicians for accurate diagnosis and resolution.
• Monitor job progress, update customers on any delays, and identify additional service opportunities, while ensuring compliance with warranty and service procedures.
• Maintain accurate records of work orders, invoices, and customer profiles, process payments accurately, and reconcile transactions.
• Follow up post-service to ensure customer satisfaction, address complaints, solicit feedback for improvement, and maintain positive customer relationships.

Job description

EASTERN WESTERN MOTOR GROUP in Bellshill is seeking a Service Advisor. The role focuses on greeting customers, explaining services, and coordinating with technicians to diagnose and resolve issues. You will manage appointments, handle loan vehicles, and keep customers informed about timelines and progress.

The position offers salary up to £30,000 with an OTE up to £35,000 and requires right to work in the UK. This is a growth opportunity within a leading Scottish automotive business.