Automotive Service Advisor: Customer Care & Scheduling

Securitas UK; Loanhead; On-site; GBP 17,000 - 29,000; Full time

Job summary

Nissan Straiton is seeking a friendly Service Advisor to greet customers, listen to concerns, explain services, and provide accurate estimates and timelines based on vehicle condition.

You will schedule service appointments, coordinate loan vehicles or shuttle services, monitor progress, keep records, process payments, and follow up with customers to ensure satisfaction. This is a full-time role in Scotland, with a salary up to £28,500 and OTE up to £35,000.

Qualifications

Responsibilities

• Customer Interaction & Service Explanation: Greet customers professionally, listen to their concerns, provide clear explanations of services, estimates, and timelines, and offer relevant recommendations based on vehicle condition.
• Scheduling & Coordination: Efficiently schedule service appointments, coordinate loan vehicles or shuttle services, and communicate customer concerns to Service Technicians for accurate diagnosis and resolution.
• Job Monitoring & Updates: Monitor job progress, update customers on any delays, and identify additional service opportunities, while ensuring compliance with warranty and service procedures.
• Record Keeping & Payment Processing: Maintain accurate records of work orders, invoices, and customer profiles, process payments accurately, and reconcile transactions.
• Customer Follow-up & Feedback: Follow up post-service to ensure customer satisfaction, address complaints, solicit feedback for improvement, and maintain positive customer relationships.

Job description

Nissan Straiton is seeking a friendly Service Advisor to greet customers, listen to concerns, explain services, and provide accurate estimates and timelines based on vehicle condition.

You will schedule service appointments, coordinate loan vehicles or shuttle services, monitor progress, keep records, process payments, and follow up with customers to ensure satisfaction. This is a full-time role in Scotland, with a salary up to £28,500 and OTE up to £35,000.