Automotive Service Advisor | Customer‑Centric & Upsell

Kemp Recruitment Ltd; Farnham; On-site; GBP 32,000 - 39,000; Full time

Job summary

Kemp Recruitment Ltd is seeking a Service Advisor for Farnham to support the service department's administration and reception, ensuring complete customer satisfaction. You will greet customers, assess vehicle service needs, explain repairs and recommendations, and coordinate with technicians to ensure timely work.

Accurate estimates and secure cash handling are essential. Hours are 7.30am–5.30pm, Monday to Friday, with a salary of £35,000 per annum.

Qualifications

• Proven experience in customer service within an automotive or related industry is preferred
• Strong mechanical knowledge to understand vehicle issues and communicate effectively with technicians
• Excellent communication skills, both verbal and written, with a friendly and professional demeanour
• Ability to upsell additional services tactfully while prioritising customer needs
• Competence in cash handling and basic administrative tasks
• Organised, detail-oriented, with the ability to manage multiple tasks efficiently
• A valid driving licence is desirable but not essential; however, a clean driving record is preferred

Responsibilities

• Greet customers warmly and assess their vehicle service needs in a professional manner
• Explain repair and maintenance work clearly, providing recommendations for additional services through upselling opportunities
• Coordinate with technicians to ensure timely completion of repairs and services
• Prepare accurate estimates and invoices for customers, including handling cash transactions securely
• Maintain detailed records of customer interactions, vehicle history, and service orders
• Follow up with customers post-service to ensure satisfaction and encourage future business
• Keep the service area organised and ensure compliance with health and safety standards

Skills

Customer service experience

Mechanical knowledge

Communication skills

Upselling

Cash handling

Organised

Driving licence

Job description

Kemp Recruitment Ltd is seeking a Service Advisor for Farnham to support the service department's administration and reception, ensuring complete customer satisfaction. You will greet customers, assess vehicle service needs, explain repairs and recommendations, and coordinate with technicians to ensure timely work.

Accurate estimates and secure cash handling are essential. Hours are 7.30am–5.30pm, Monday to Friday, with a salary of £35,000 per annum.