Automotive Service Advisor – Customer-Centric & Growth-Driven

Swansway Motor Group; Hempstalls; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Increased holiday entitlement with age

Birthday off

Access to 24/7 Employee Assistance

Company Pension Scheme

Long service recognition

Discounts on products and services

Car Benefit Scheme

Cycle to Work

Job summary

Swansway Motor Group is seeking a dynamic Service Advisor to join our aftersales team. You will be the face of the department, delivering exceptional service and keeping customers well-informed throughout their service journey at Swansway.

The role focuses on front-of-house management, effective communication, and upselling where appropriate, with a strong emphasis on customer satisfaction and a team-oriented environment.

Qualifications

• Minimum of 12 months' experience as a Service Advisor in a dealership environment.
• Flexible team player attitude to support the aftersales team during busy periods.
• Results-focused mindset with resilience to overcome obstacles.
• Strong technical awareness or understanding of vehicles and components.
• Experience in upselling products or services, with a valid driving licence.

Responsibilities

• Provide informed, responsive, and efficient service to customers via telephone, email, or walk-in enquiries.
• Meet and greet customers, qualify work, and identify additional needs during vehicle drop-offs.
• Continuously seek customer service improvements within the aftersales department and share feedback with management.
• Book workshop tasks accurately and ensure effective communication within the team.
• Manage customer communications, provide timely updates on repairs, and obtain authorisation for additional work.

Skills

Customer service

Upselling

Team player

Flexible

Job description

Swansway Motor Group is seeking a dynamic Service Advisor to join our aftersales team. You will be the face of the department, delivering exceptional service and keeping customers well-informed throughout their service journey at Swansway.

The role focuses on front-of-house management, effective communication, and upselling where appropriate, with a strong emphasis on customer satisfaction and a team-oriented environment.