Automotive Service Advisor — Career Growth & Brand Training

Cars 2 Limited; Wakefield; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Life Assurance and pension scheme

Training & Development with the brand

Discount scheme (retail/restaurant/hol

Job summary

Cars2 is seeking an experienced Automotive Service Advisor to join our busy Wakefield dealership. You will be the first point of contact for customers and act as a brand ambassador, providing friendly, professional service and clear communication regarding vehicle work.

You will work as part of a busy team, coordinating with workshop staff and other departments to ensure smooth operations, accurate updates, and a positive customer experience.

Qualifications

• Experience in the motor trade is desirable
• GCSE Maths and English at minimum
• Excellent customer care and communication skills
• Able to use computers and adapt to new systems

Responsibilities

• Greeting and liaising with customers
• Answering telephone calls
• Informing customers of workshop progress and updates
• Coordinating with the workshop and other internal departments
• Explaining in detail works carried out on customer vehicles
• Taking payments from customers
• Maintaining the customer database and keeping details up to date

Skills

Customer service

Communication

Interpersonal skills

IT/computers

Initiative

Education

GCSE Maths & English

Tools

General Computer Systems

Job description

Cars2 is seeking an experienced Automotive Service Advisor to join our busy Wakefield dealership. You will be the first point of contact for customers and act as a brand ambassador, providing friendly, professional service and clear communication regarding vehicle work.

You will work as part of a busy team, coordinating with workshop staff and other departments to ensure smooth operations, accurate updates, and a positive customer experience.