Automotive Service Advisor - Customer-Centric Growth Role

Jago Consultants; Royal Tunbridge Wells; On-site; GBP 32,000 - 39,000; Full time

Job summary

Jago Consultants is recruiting a Service Advisor for a fast-growing automotive dealership in Tunbridge Wells. The role involves greeting customers, qualifying needs, handling service inquiries, and updating customers throughout the day, with a focus on upselling work where appropriate.

The successful candidate will have customer service experience and a positive, professional attitude, plus a valid driving license and a good technical knowledge of vehicles.

Qualifications

• Teamwork and Customer service experience are essential.
• Ability to multi-task and meet deadlines in a busy dealership.
• Confident and professional communication with customers throughout the service process.
• Good technical knowledge of vehicles and parts understanding.
• A valid driving licence is required.

Responsibilities

• Manage all service telephone and Walk-in enquiries.
• Meet and greet customers, qualify and identify needs for vehicle drop-off.
• Progress and update the customer throughout the day.
• Discuss and upsell additional work to the customer.
• Advise and forward diarised unsold work.
• Carry out inspections where necessary prior to handover to customer.

Skills

Teamwork

Multi-tasking

Deadline-driven

Communication skills

Organised

Service advisor experience

Driving licence

Job description

Jago Consultants is recruiting a Service Advisor for a fast-growing automotive dealership in Tunbridge Wells. The role involves greeting customers, qualifying needs, handling service inquiries, and updating customers throughout the day, with a focus on upselling work where appropriate.

The successful candidate will have customer service experience and a positive, professional attitude, plus a valid driving license and a good technical knowledge of vehicles.