Automotive Service Advisor: Customer-First & Growth

Swansway Group; Liverpool; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Increased holiday entitlement

Birthday off

Employee Assistance Programme

Company Pension Scheme

Long service recognition

Product/Service discounts

Car Benefit Scheme

Cycle to Work

Job summary

Swansway Motor Group is seeking a dynamic and customer-focused Service Advisor to join our thriving team. You will be the face of our aftersales department, delivering exceptional service and care to our valued customers at Swansway, managing the front-of-house experience and ensuring customers leave informed and satisfied.

The role emphasizes strong customer service skills, technical awareness of vehicles, and collaboration within a growing, family-run group with a wide dealership footprint

Qualifications

• Minimum 12 months' experience as a Service Advisor in a dealership environment.
• Flexible team player attitude with the ability to support the aftersales team during busy periods.
• Results-focused mindset with resilience and the ability to overcome obstacles.
• Strong technical awareness or understanding of vehicles and their components.
• Experience in upselling products or services; valid driving licence.

Responsibilities

• Provide informed, responsive and efficient service to customers via telephone, email or walk-in enquiries.
• Meet and greet customers, qualify work and identify additional needs during vehicle drop-offs.
• Seek continuous customer service improvement opportunities within the aftersales department and feed back to management.
• Book workshop tasks accurately and ensure effective communication within the team.
• Manage customer communication, provide timely updates on repairs and gain authorisation for additional work.

Skills

Customer service

Team player

Resilience

Technical awareness

Upselling

Driving licence

Job description

Swansway Motor Group is seeking a dynamic and customer-focused Service Advisor to join our thriving team. You will be the face of our aftersales department, delivering exceptional service and care to our valued customers at Swansway, managing the front-of-house experience and ensuring customers leave informed and satisfied.

The role emphasizes strong customer service skills, technical awareness of vehicles, and collaboration within a growing, family-run group with a wide dealership footprint