Automotive Service Advisor

Richmond Motor Group; Portsmouth; On-site; GBP 22,000 - 30,000; Full time

Job summary

Richmond Motor Group is seeking an Automotive Service Advisor for the Greater Southampton or Portsmouth area. This full-time, on-site role focuses on greeting customers, recording service requirements, and coordinating with technicians to ensure accurate repairs and timely completion.

You will prepare estimates and invoices, communicate progress to customers, promote additional services where appropriate, and maintain high customer satisfaction while adhering to safety and compliance standards.

Qualifications

• Knowledge of vehicle maintenance and basic automotive repair processes.
• Strong customer service skills with a focus on customer satisfaction.
• Clear, professional communication with customers and workshop teams.
• Organizational and time-management skills for bookings, documentation, and follow-ups.
• Previous experience in an automotive service advisor or similar dealership role is beneficial.
• Familiarity with service management systems and basic computer skills.
• A valid driver’s license and the ability to move vehicles safely on-site preferred.

Responsibilities

• Greet customers and record service needs accurately.
• Coordinate with technicians and explain repairs.
• Prepare service estimates and invoices.
• Keep customers informed on progress and promote additional services.
• Maintain high customer satisfaction and uphold brand values, safety and compliance.

Skills

Customer service

Communication

Organizational skills

Time management

Team coordination

Tools

Service management software

Job description

Company Description

Richmond Motor Group has grown from its origins as Richmond Hyundai into a successful, expanding automotive business on the South Coast. The company achieved national recognition as the UK’s Number 1 scrappage dealer in 2010, helping replace older vehicles with cleaner, greener models. Under the leadership of Managing Director Michael Nobes, Richmond has developed from a single Portsmouth showroom into multi-site, multi-million-pound dealerships. The group continues to focus on growth, customer service, and sustainable motoring, offering career opportunities across its locations.

Role Description

This is a full-time, on-site Automotive Service Advisor role based in the Greater Southampton or Portsmouth Areas. The Automotive Service Advisor will be responsible for greeting customers, understanding their vehicle concerns, and accurately recording service requirements. The role involves coordinating with technicians, explaining recommended repairs and maintenance, and preparing service estimates and invoices. The advisor will keep customers informed on progress, ensure timely completion of work, and promote additional services where appropriate. Maintaining a high standard of customer satisfaction, upholding brand values, and following safety and compliance procedures are key aspects of the day-to-day work.

Qualifications

• Candidates should possess knowledge of vehicle maintenance and basic automotive repair processes.
• Candidates should demonstrate strong customer service skills with a focus on customer satisfaction.
• Candidates should have clear, professional communication skills for interacting with customers and workshop teams.
• Candidates should bring organizational and time-management skills to handle bookings, documentation, and follow-ups.
• Previous experience in an automotive service advisor or similar dealership role is beneficial.
• Familiarity with service management systems and basic computer skills is an advantage.
• A valid driver’s license and the ability to move vehicles safely on-site are preferred.