Automotive Service Advisor

Sandicliffe Loughborough; Loughborough; On-site; GBP 21,000 - 27,000; Full time

Job summary

Sandicliffe Loughborough is seeking an Automotive Service Advisor to be the primary contact between customers and the service department at our Loughborough dealership. You will manage bookings, drop-offs, and collection times, assess needs, explain maintenance recommendations, prepare estimates, and gain approval for tasks.

You will coordinate with technicians, monitor progress, and keep customers updated on status, costs, and timelines.

Qualifications

• Experience in a customer-facing automotive role is preferred.
• Solid communication and active listening skills are essential.
• Foundational knowledge of vehicle maintenance helps discuss needs with customers and technicians.
• Basic computer and administrative skills enable booking and processing invoices.

Responsibilities

• Own the customer experience as the primary contact in service.
• Manage bookings, vehicle drop-offs and collection times.
• Assess customer needs and explain recommended maintenance/repairs.
• Prepare estimates and obtain approval for service tasks.
• Coordinate with technicians and monitor the progress of work.
• Update customers on status, costs and timelines.
• Process invoices and payments; promote additional services.

Skills

Customer service

Communication

Active listening

Vehicle maintenance knowledge

Administrative skills

Teamwork

On-site vehicle handling

Customer relationships

Tools

Dealership management system

Job description

Company Description

Sandicliffe Loughborough is a customer-focused automotive dealership serving drivers in Loughborough and Nottingham. The team is committed to providing friendly, professional service, whether customers are purchasing a vehicle or seeking support for their current one. Customers can engage with the dealership online, by phone, through enquiry forms, or by visiting in person. The dealership emphasizes clear communication, helpful advice, and ensuring visitors leave feeling supported and satisfied.

Role Description

As an Automotive Service Advisor at Sandicliffe Loughborough, you will be the primary contact between customers and the service department, managing bookings, vehicle drop-offs, and collection times. You will assess customer needs, explain recommended maintenance and repair work, prepare estimates, and gain approval for service tasks. You will coordinate with technicians, monitor the progress of work, and keep customers updated on status, costs, and timelines. Day-to-day responsibilities include handling enquiries in person and by phone, updating service records, processing invoices and payments, and promoting additional services that support vehicle safety and performance. This is a full-time, on-site role based at our Loughborough dealership.

Qualifications

• Candidates should possess strong Customer Service and Customer Satisfaction skills, with the ability to build trust and maintain long-term relationships.
• Candidates should possess solid Communication skills, including clear verbal and written communication and active listening.
• Candidates should possess foundational knowledge of Vehicle Maintenance and Automotive Repair to confidently discuss service needs and technical issues with customers and technicians.
• Candidates should possess basic computer and administrative skills, including use of dealership management or service booking systems.
• Relevant experience as a service advisor or in an automotive, retail, or customer-facing environment is beneficial.
• A valid driver’s license and the ability to move vehicles safely on-site are advantageous.
• Ability to work collaboratively in a service team, manage multiple tasks, and maintain accuracy under time pressure is preferred.