Service Advisor

Listers Group; Loughborough; On-site; GBP 38,000 - 43,000; Full time

Benefits offered by this job

25 days holiday

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits

Long service incentives

Staff referral scheme

In-house qualifications

Free Parking / On-site Parking

Company Events

Job summary

Listers Group is recruiting a Service Advisor for our Volkswagen Dealership in Loughborough. The role runs Monday–Friday, 08:00–18:00 with Saturday rota work and offers a basic salary plus a monthly bonus, with an OTE of £40,600.

You will deliver excellent customer service in a busy environment, coordinating with workshop teams to schedule work, update customers, and drive service and sales objectives. Training and benefits are provided.

Qualifications

• Demonstrated customer service experience in a fast-paced environment.
• Ability to hit and exceed targets and sales goals.
• Strong organisational and administrative skills.

Responsibilities

• Book customer vehicles in for maintenance/repairs and liaise with workshop to schedule workload.
• Greet customers on arrival and provide a seamless service from drop-off to handover.
• Update customers on progress and obtain authorisation for additional work.
• Coordinate with Workshop, Parts and Sales to ensure timeliness.

Skills

Customer service

Targets

Sales objectives

Teamwork

Administration

CRM systems

Tools

Dealer management systems

Job description

Job Introduction

We are recruiting for a Service Advisor to join our Volkswagen Dealership in Loughborough. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Salaries include basic salary plus a monthly bonus, with an OTE of £40,600.

Role And Responsibilities

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

• Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
• Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About You

• You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
• A well-presented individual with a desire, attitude and character to succeed
• Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
• You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What We Offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Free Parking / On-site Parking
• Company Events

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team.