Automotive Service Administrator - Customer Care Scheduling

autoskills-uk; Bicester; On-site; GBP 21,000 - 27,000; Full time

Job summary

AutoSkills UK in Bicester is seeking a Service Admin to join a busy commercial vehicle workshop. You will welcome customers, handle enquiries face-to-face and by phone, and prepare workshop job cards with updates.

You will liaise with customers and technicians about repairs, complete invoicing, and maintain accurate vehicle service records while supporting scheduling and WIP control. A proactive, independent team player is ideal.

Qualifications

• Previous customer service experience, ideally within automotive or commercial vehicle aftersales.
• Confident communication and organisational skills.
• Good knowledge of Microsoft Office.
• Comfortable learning new systems such as Kerridge.
• Positive, flexible and proactive attitude.
• Ability to work independently and as part of a team.

Responsibilities

• Welcome customers and deal with enquiries face-to-face and over the phone.
• Prepare workshop job cards and arrange customer updates.
• Liaise with customers and technicians regarding repairs and work required.
• Complete invoicing and maintain accurate vehicle service records.
• Support workshop scheduling and work-in-progress control.
• Deliver excellent customer service and build strong relationships.

Skills

Customer service

Communication

Organisational skills

Teamwork

IT proficiency

Tools

Kerridge

Job description

AutoSkills UK in Bicester is seeking a Service Admin to join a busy commercial vehicle workshop. You will welcome customers, handle enquiries face-to-face and by phone, and prepare workshop job cards with updates.

You will liaise with customers and technicians about repairs, complete invoicing, and maintain accurate vehicle service records while supporting scheduling and WIP control. A proactive, independent team player is ideal.