Auto Parts Sales & Service Advisor – Bonus Eligible

GSF Car Parts; Bury; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Performance bonus

20 days annual leave plus up to 5 more

Free flu vaccine

Health & wellbeing tools

Pension guidance

Life assurance

Employee discounts

Financial wellbeing products

Volunteer time off

Training and career progression

Job summary

GSF Car Parts is looking for a Retail Assistant in the UK to deliver outstanding customer service and drive sales for click-and-collect and in-store orders. You will pick parts from the warehouse, support the sales team with promotions, and build strong customer relationships while maintaining store standards.

You'll contribute to achieving branch and personal KPIs, use IT systems confidently, and participate in training to develop product knowledge.

Qualifications

• Proven customer service or sales/retail experience within a customer facing role.
• Target driven and motivated to achieve results.
• Excellent customer service skills.
• Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
• Confident user of IT and computer systems.
• The ability to work well with others.
• Excellent attention to detail.
• Knowledge of car parts or the automotive industry would be advantageous but isn't essential.
• Knowledge of MAM, Allicat, MS Office is desirable.

Responsibilities

• Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
• Pick relevant parts from the warehouse to fulfil customer orders.
• Assisting the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
• Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
• Check customer returns for resale, warranty or surcharge.
• Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
• Utilise the E-learning portal to develop product knowledge and improve performance.
• Ensure that the customer facing areas of the branch are kept clean and tidy.
• Develop strong working relationships with customers and understand their garage needs.
• Always promote a good image of the company by always representing our values and maintaining a professional appearance.
• Always working towards the achievement of relevant set KPI’s.

Skills

Customer service

Target driven

Sales oriented

Problem solving

IT literacy

Teamwork

Attention to detail

Automotive knowledge

MAM

Allicat

MS Office

Tools

Allicat

MS Office

MAM

Job description

GSF Car Parts is looking for a Retail Assistant in the UK to deliver outstanding customer service and drive sales for click-and-collect and in-store orders. You will pick parts from the warehouse, support the sales team with promotions, and build strong customer relationships while maintaining store standards.

You'll contribute to achieving branch and personal KPIs, use IT systems confidently, and participate in training to develop product knowledge.