Automotive Diagnostics & Support Specialist

SEGULA Technologies

Coventry

On-site

GBP 30,000 - 42,000

Full time

7 days ago

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Job summary

SEGULA Technologies in Coventry is seeking Technical Support Specialists to join our Technical Assistance team. This role is central to vehicle problem resolution, supporting repairers and service partners to diagnose and resolve technical incidents quickly, accurately, and cost-effectively.

You will be the first line of expert technical support, ensuring issues are resolved at the lowest possible cost and within agreed service lead times, while maintaining exceptional technical and customer

Qualifications

Proven experience in vehicle diagnostics or automotive aftersales.
Strong understanding of complex vehicle systems and components.
Experience with software updates and defect troubleshooting.
Ability to document, summarize, and explain technical issues clearly.

Responsibilities

Act as part of the Technical Assistance process, supporting repairers with vehicle technical incidents
Accurately understand, analyse, and identify vehicle problems
Verify that repairers have applied all recommended diagnostic and repair steps
Advise corrective actions and provide technical solutions where known
Ensure full case traceability using PAMIR
Respect and monitor technical assistance SLAs and lead times
Manage an average workload of 10 tickets per day, ensuring timely resolution
Communicate clearly and professionally with all stakeholders