Technical Support Specialist - Automotive

SEGULA Technologies; Coventry; On-site; GBP 30,000 - 42,000; Full time

Job summary

SEGULA Technologies in Coventry is seeking Technical Support Specialists to join our Technical Assistance team. This role is central to vehicle problem resolution, supporting repairers and service partners to diagnose and resolve technical incidents quickly, accurately, and cost-effectively.

You will be the first line of expert technical support, ensuring issues are resolved at the lowest possible cost and within agreed service lead times, while maintaining exceptional technical and customer

Qualifications

• Proven experience in vehicle diagnostics or automotive aftersales.
• Strong understanding of complex vehicle systems and components.
• Experience with software updates and defect troubleshooting.
• Ability to document, summarize, and explain technical issues clearly.

Responsibilities

• Act as part of the Technical Assistance process, supporting repairers with vehicle technical incidents
• Accurately understand, analyse, and identify vehicle problems
• Verify that repairers have applied all recommended diagnostic and repair steps
• Advise corrective actions and provide technical solutions where known
• Ensure full case traceability using PAMIR
• Respect and monitor technical assistance SLAs and lead times
• Manage an average workload of 10 tickets per day, ensuring timely resolution
• Communicate clearly and professionally with all stakeholders

Skills

Vehicle diagnostics

Automotive aftersales

Software updates

Technical documentation

Tools

PAMIR

Job description

We are looking for Technical Support Specialists to join our Technical Assistance team. This role is at the heart of vehicle problem resolution, supporting repairers and service partners to diagnose and resolve technical incidents quickly, accurately, and cost-effectively.

You will be the first line of expert technical support, ensuring that customer vehicle issues are resolved at the lowest possible cost and within agreed service lead times, while maintaining exceptional technical and customer service standards.

Key Responsibilities

• Act as part of the Technical Assistance process, supporting repairers with vehicle technical incidents


• Accurately understand, analyse, and identify vehicle problems


• Verify that repairers have applied all recommended diagnostic and repair steps


• Advise corrective actions and provide technical solutions where known


• Ensure full case traceability using PAMIR


• Respect and monitor technical assistance SLAs and lead times


• Manage an average workload of 10 tickets per day, ensuring timely resolution


• Communicate clearly and professionally with all stakeholders

What You’ll Bring

Technical Experience

• Proven experience in vehicle diagnostics or automotive aftersales


• Strong understanding of complex vehicle systems and components


• Experience with software updates and defect troubleshooting


• Ability to document, summarize, and explain technical issues clearly

Behavioural Skills

• Highly organised and results-driven


• Strong focus on customer satisfaction and cost control


• Clear and confident spoken and written communication


• Comfortable working in a fast-paced, case-driven environment

SEGULA Technologies is a global engineering group, boosting the competitiveness of all major industrial sectors: automotive, aerospace, energy, rail, naval, life sciences, and telecoms. With a presence in more than 30 countries and 140 locations worldwide, the Group prioritizes close relationships with its clients, driven by the expertise of its 15,000 employees. As a leading engineering player putting innovation at the heart of its strategy, SEGULA Technologies manages large-scale projects, ranging from initial studies to industrialization and production. SEGULA TECHNOLOGIES is dedicated to gender balance and diversity, recognizing and recruiting talent of all backgrounds.