Automotive Technical Specialist

Major Recruitment; Coventry; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

25 days annual leave

Company Laptop

Contributory pension plan

Cash-back health care scheme & Life *

Job summary

Major Recruitment is seeking an Automotive Technical Specialist in Coventry, United Kingdom, for full-time employment. You will tackle complex diagnostic repair cases, analyzing root causes and designing lasting solutions for unique technical puzzles.

The role emphasizes hands-on and remote diagnostics, customer service, and collaboration with retailers. The ideal candidate holds Master Technician status (or equivalent) with advanced electrical diagnosis skills and optional High Voltage/EV

Qualifications

• Must be trained and certified to Master Technician status (or equivalent).
• Advanced electrical diagnosis skills and experience.
• High Voltage / EV experience highly desirable.
• Ability to investigate and diagnose complex vehicle systems both hands‑on and remotely.
• Thrive in fast-paced environments and manage multiple deadlines.

Responsibilities

• Resolve requests with high-quality diagnostic and repair support to ensure customer satisfaction.
• Monitor the repair process and report on gaps, advising on performance improvements.
• Review dealer processes and report on escalated cases for quality control.
• Coach and mentor retailer staff to identify root causes and prevent future needs.
• Build strong relationships with retailers and customers to improve effectiveness.
• Record complex technical issues to build a global knowledge base.

Skills

Master Technician

Electrical diagnosis

Hands-on diagnosis

Remote diagnostics

Education

Master Technician certification

Job description

Job Title: Automotive Technical Specialist

Location: Coventry, United Kingdom

Employment Type: Full-time

Who We Are

We have been a trusted partner to leading vehicle manufacturers and mobility organisations globally for over 30 years. Our mission is to help clients transform their businesses through expertise in sales performance, repair optimisation, and consumer engagement. With a global team of over 5,000 employees across 80 countries, we combine industry knowledge with cutting-edge technology to deliver sustainable, innovative solutions.

The Role

As an Automotive Technical Specialist, you will be at the heart of complex diagnostic repair cases. You won’t just fix what’s broken; you’ll tackle issues demanding deep technical insight and structured thinking. This role involves analysing root causes, connecting missing signals, and designing lasting solutions for ambiguous and unique technical puzzles.

Your Daily Impact:

• Resolve Requests: Deliver high-quality diagnostic and repair support to ensure regional customer satisfaction.
• Monitor Success: Oversee the repair process, reporting on gaps and advising on performance improvements.
• Quality Control: Review existing processes and report on dealer performance regarding escalated cases.
• Coach & Mentor: Communicate with retailer staff to find root causes for technical deviations and prevent future support needs.
• Relationship Building: Foster strong connections with retailers and customers to improve functional effectiveness.
• Documentation: Record complex technical issues for the central organisation to build a global knowledge base.

About You

This is a fantastic opportunity for an experienced automotive engineer with a passion for vehicles and exceptional customer service.

You are the ideal candidate if you:

• Are trained and certified to Master Technician status (or equivalent).
• Possess advanced electrical diagnosis skills and experience.
• Have High Voltage / EV experience (highly desirable).
• Can investigate and diagnose complex vehicle systems both \\"hands-on\\" and remotely.
• Thrive in fast-paced environments and can manage multiple deadlines simultaneously.
• Maintain a proactive \\"can-do\\" attitude.

What We Offer

• Competitive Salary.
• Company Laptop.
• 25 days annual leave.
• Contributory pension plan.
• Cash-back health care scheme & Life assurance.
• Car salary exchange scheme.
• Clear career progression with global opportunities.

Our Commitment

We are an equal opportunities employer. We encourage applications from all backgrounds regardless of race, disability, neurodiversity, gender, or belief. As a Disability Confident employer, we interview all disabled applicants who meet the minimum criteria for the vacancy.