Customer Service Centre Executive- Kia Leeds

DM Keith Ltd; Leeds; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

World-class training

30 days annual leave

Eye tests contribution (£25)

Cycle to work scheme

Preferential servicing rates

Job summary

DM Keith Ltd is seeking a dedicated Customer Service Centre Executive in Leeds to deliver world-class service. You will handle service bookings, engage with customers and support sales through added-value offers, while maintaining customer records with care.

The role offers training and clear progression within a family-owned group that values ambition, reliability and teamwork. A strong customer-focus and organisational ability are essential.

Qualifications

• Demonstrable communication and interpersonal skills in a customer-facing role.
• Experience using Microsoft Office and databases.
• Knowledge of automotive servicing and maintenance.
• Call centre experience is beneficial but not essential.
• Ability to comply with all Company and Brand/Manufacturer policies.

Responsibilities

• Provide world-class customer service and exceed customer expectations.
• Handle service and MOT booking calls for service departments, promoting services and plans.
• Carry out outbound service, MOT, vehicle maintenance and related bookings.
• Conduct follow-up calls for marketing campaigns as required.
• Build relationships with customers to increase retention and loyalty.

Skills

Communication

Interpersonal skills

Customer-facing

Organizational skills

Tools

Microsoft Office

Databases

Job description

Leeds, United Kingdom | Posted on 16/09/2026

We are looking for an ambitious and driven individual, who is passionate in providing world-class customer service to join our team as a Customer Service Centre Executive.

About Us

Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 50 car dealers in the country. Across our 26 businesses we have a stable workforce of over 600 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can do attitude.

Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we’re often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you’ll fit in well here and we’d like to hear from you even if you have no experience of the automotive industry.

We offer manufacture training for product knowledge to give you the technical skills you need, and we work with our own world‑class sales trainer who will give you everything you need to be a “top one percenter”.

We’ll expect you to work hard but in return we’ll offer you an industry leading package, flexible working hours and a real opportunity to progress: we prefer to promote from within and you will see this in everyone of our sites. You must possess an outrageous ambition to want to be the best and you won’t let anyone stop you.

About you

We are looking for ambitious and driven individuals who are passionate in providing a world-class customer experience. We live by the mantra that we have one standard and it is world-class, it’s important you are confident and enjoy talking to our customers. As a Customer Service Centre Executive, you will have excellent motivational skills, drive, ambition and people skills and your Key Objectives will be:

To work with colleagues to provide excellent customer service by exceeding their expectations.

Handling service and MOT booking calls for service departments, delivering customer service excellence and maximising profitability with product sales, for example service plans.

• Carrying out outbound service, MOT, vehicle maintenance and all other Aftersales-related booking calls for the Service departments.
• Conducting follow-up calls for marketing campaigns, as and when required.
• Building valuable relationships with all our customers, focusing on increasing customer retention.
• Maintaining the database (pinnacle) in accordance with D. M. Keith Group’s database policies and procedures.
• Conducting follow-up calls relating to customer complaints.
• To clearly record collection and delivery, waiting jobs and loan car bookings in the relevant diary.
• To check at time of booking, for any outstanding manufacturer recalls due and report to customers for permission to carry out any outstanding recall/s during their visit to the dealership.

Skills and experience:

You must be able to:

• Demonstrable communication and interpersonal skills, and experience in a customer-facing role along with excellent organizational skills.
• Experience in using Microsoft Office products, and working with databases is desirable.
• Knowledge of the automotive industry, particularly in regard to vehicle servicing and maintenance is desirable. Also experience of working within a Call Centre environment would be beneficial but not essential.
• Ability to comply with all Company and Brand / Manufacturer policies and procedures
• If you are looking to join the Automotive Industry then this is a brilliant opportunity for you, and a lifelong career choice where you can really make a difference to our team.

What we offer:

• World-class training provided from our own trainer and our brand partners
• 30 days annual leave inclusive of 8 bank holidays, with average commission paid during your annual leave.
• Preferential rates for servicing and repairs on your family and friend’s cars
• £25 contribution to eye tests
• Cycle to work scheme

Hours

37.5 hours per week, covering shifts 8:30-4:30 or 10:30- 6:30

We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race,ethnicity, gender, age, national origin, religion, disability or other characteristics.