Automotive Customer Experience Advisor

Motofix Group; Yeovil; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Excellent salary

30 days annual leave (Inclusive bank-h

Workplace pension scheme

Free Training and Development

Employee well-being services

Free uniform and PPE

Life insurance

Job summary

Motofix Group is seeking a Customer Service Advisor in Yeovil to be the friendly public face during the repair journey. You will deliver proactive support, manage bookings, and guide claims while maintaining efficient admin processes.

The role requires a customer-focused mindset, attention to detail, and the ability to work in a fast-paced environment. Experience with MS Office and repair systems is essential.

Qualifications

• 5 years' experience in a customer-facing role preferred.
• Automotive background advantageous.
• Strong verbal and written communication skills to engage customers and colleagues.
• Confident user of Microsoft Office packages and repair management systems.

Responsibilities

• Provide a professional and welcoming service to customers.
• Schedule vehicle repair bookings and manage workflow.
• Guide customers through the repair claims process with clear guidance.
• Maintain accurate records in repair management systems.
• Handle insurance excess payments and verify transactions.
• Respond to inquiries via phone, email, and other channels.
• Identify opportunities to upsell additional services.

Skills

Customer service

Multi-tasking

Communication

Office software

Repair management systems

Upselling

Tools

Microsoft Office

Repair management systems

Job description

Motofix Group is seeking a Customer Service Advisor in Yeovil to be the friendly public face during the repair journey. You will deliver proactive support, manage bookings, and guide claims while maintaining efficient admin processes.

The role requires a customer-focused mindset, attention to detail, and the ability to work in a fast-paced environment. Experience with MS Office and repair systems is essential.