Autocentre Manager: Lead Team & Drive Customer Excellence

Halfords; Airdrie; Vor Ort; GBP 40.000 - 52.000; Vollzeit

Benefits dieser Stelle

Annual leave 5.6 weeks

Garage discounts

Retail discounts

Family & Friends discounts

Cycle to Work

Wagestream access

GP access

Share save scheme

Health plan

Pension

Zusammenfassung

Halfords is seeking a Centre Manager to lead the autocentre team, ensuring an outstanding customer journey and satisfaction while driving performance and growth. You will oversee daily operations, coach staff, and maintain health and safety standards, delivering excellent service.

Join a leading motoring retailer with extensive employee benefits and opportunities to progress, including hybrid training and ATA qualifications.

Qualifikationen

• Leadership in automotive or similar industry.
• Delivery of high customer satisfaction.
• Coaching-based approach to team development and training.

Aufgaben

• Lead the autocentre team to achieve targets and KPIs.
• Ensure an excellent customer journey and satisfaction.
• Maintain high Health and Safety standards and compliance.
• Coach and develop staff to improve performance and service quality.

Kenntnisse

Leadership

Customer service

Coaching

Communication

Health & safety

KPI management

IT skills

Time management

Driving licence

Tools

In-house systems

Jobbeschreibung

Halfords is seeking a Centre Manager to lead the autocentre team, ensuring an outstanding customer journey and satisfaction while driving performance and growth. You will oversee daily operations, coach staff, and maintain health and safety standards, delivering excellent service.

Join a leading motoring retailer with extensive employee benefits and opportunities to progress, including hybrid training and ATA qualifications.