Aftersales Manager — Lead Service & Workshop Excellence

Silcom Recruitment; Salisbury; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Company car

Performance bonus

Job summary

Silcom Recruitment is recruiting an experienced Aftersales Manager for a main dealer group based in Salisbury. You will lead the aftersales department, driving service, parts and workshop performance while ensuring high customer satisfaction and manufacturer compliance.

The role offers a strong earning potential with £50,000 basic and £70,000 OTE, plus a brand over performance bonus and a company car. Typical week is Monday to Friday, 45 hours with occasional Saturday coverage.

Qualifications

• Proven track record in aftersales management, ideally in a dealer/group setting.
• Strong leadership and people management capabilities.
• Experience driving KPIs, budgets and profitability in a service department.
• Commitment to customer service excellence and manufacturer compliance.

Responsibilities

• Oversee daily aftersales operations including service, parts and workshop.
• Drive performance through productivity, efficiency and profitability improvements.
• Lead, motivate and develop service and workshop teams to deliver great customer service.
• Monitor KPIs, budgets and performance reports to meet targets and maintain quality.
• Ensure high customer retention, satisfaction and manufacturer compliance.
• Collaborate with senior management to maximise revenue and operational efficiency.

Skills

Leadership

People management

KPI & budgeting

Customer service excellence

Job description

Silcom Recruitment is recruiting an experienced Aftersales Manager for a main dealer group based in Salisbury. You will lead the aftersales department, driving service, parts and workshop performance while ensuring high customer satisfaction and manufacturer compliance.

The role offers a strong earning potential with £50,000 basic and £70,000 OTE, plus a brand over performance bonus and a company car. Typical week is Monday to Friday, 45 hours with occasional Saturday coverage.